Veterinary Client Service Representative

Veterinary Client Service Representative

Full‑time:
Sunday‑Tuesday 3:30 PM‑6 AM

Lynnwood, WA

The Veterinary Specialty Center of Seattle, part of Thrive Pet Healthcare, is a 24‑hour Emergency and Critical Care and Specialty hospital. We are seeking a Client Service Representative to join our team.

• Excellent communication
• Works well on a team as well as independently
• Impeccable customer service skills
• Multitasking abilities
• Positive attitude
• Able to type 60‑80 WPM
• Experience in a veterinary clinic preferred

• Answer phones, differentiate routine and emergency cases, schedule appointments, greet clients, admit and check‑out patients.
• Process payments, manage financial information, and communicate information between clients and staff.
• Create a warm and welcoming impression while remaining professional and courteous, handling multiple tasks with interruptions.
• Communicate the quality of care and recommendations clearly to clients.
• Remain calm and collected when a client becomes emotional or discourteous and in emergency situations.

• Competitive compensation – $19‑24 /hr (evaluated against credentials and experience)
• Paid time off including 8‑weeks of full‑pay parental leave, bereavement leave, and time off for new pet adoptions.
• Top‑quality medical, dental, and vision insurance plus health savings and flexible spending accounts.
• Pet perks: free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits, including coaching and therapy sessions.
• 401(k) program.
• Continuing education and development support through a library of free CE courses and 3 days PTO to complete.
• Scholarship opportunities.

Compensation is negotiable based on credentials and experience, with an hourly rate starting at $19 – $24 per hour.