Customer Service Representative

Compensation and Location

Compensation Range: $20.00 to $22.00 hourly.

Location:

14429 Hwy 99, Lynnwood, Washington 98087, United States of America.

U-Haul is looking for a friendly, motivated Customer Service Representative. The role involves being the face of U-Haul’s exceptional service, assisting customers, inspecting and maintaining equipment, managing rentals using smartphone-based U-Scan technology, and ensuring customers receive the help they need on their journeys.

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul University education.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear (masks, goggles, gloves or shields) may be required.

The job requires some physical exertion, including long periods of standing, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs. This may be assisted or unassisted.

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Life legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phones, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & vision plans
• Business travel insurance
• Life Lock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s Smart Dollar program

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available upon request for applicants undergoing all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

U-Haul maintains a healthy work environment and will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. This policy has been in effect since February 1, 2020.