Program Specialist Intake Advisor and Admissions Specialist; C

Position: Program Specialist 3: Intake Advisor and Admissions Specialist (C)
Position Overview

Program Specialist 3:
Intake Advisor and Admissions Specialist

SALARY: $56,880 - $64,440

LOCATION:

Lynnwood, Washington

DESCRIPTION:

This position plays a critical role in safeguarding the integrity of Edmonds College

admissions and enrollment processes. Program Specialist 3 works in the Enrollment Services office under general direction and reports to the Assistant Dean of Enrollment & Student Services (Hajira Syed). This position will focus on identifying, investigating, and mitigating potential admission and enrollment fraud, in alignment with the State Board for Community and Technical Colleges (SBCTC) fraud prevention guidelines. This role supports the Office of the Registrar by analyzing application patterns, verifying student identities, and collaborating with internal and external stakeholders to ensure compliance and protect institutional resources.

This position also provides intake advising, in specific to non-award seeking students. Facilitate their admissions, placement, and enrollment process. Additionally provide initial guidance and get them in touch with other support services if needed. This position will also provide backup coverage for customer service modalities as needed, delivering inclusive, professional support across in-person, phone, email, and virtual platforms.

The nature of the work is professional and requires the ability to work independently, interpret, and apply federal, state, and college policies, procedures, and regulations, as well as coordinate with Student Services programs (Financial Aid, Cashiers, Advising, Credentials, and Enrollment) to ensure that college administrative capabilities are maintained. It requires a high level of confidentiality, attention to detail, and the ability to communicate effectively and empathetically with a diverse student population.

This is a classified position reporting to the Associate Dean of Enrollment Services.

For information on applying, please see Application Procedures and Required Documents, below. Applications received by February 13, 2026 at 5pm PST will receive priority consideration. Position is opened until filled.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

* Monitor and analyze student applications for indicators of potential fraud using established protocols and evolving patterns.

* Conduct identity verification processes in accordance with SBCTC guidelines and institutional policies.

* Collaborate with departments such as Financial Aid, Student Financial Services, and IT to investigate and resolve suspected fraudulent activity.

* Maintain accurate documentation of investigations and outcomes for audit and reporting purposes.

* Develop and refine fraud detection workflows and contribute to training materials for staff.

* Communicate with suspected applicants in a professional, tactful, and de-escalatory manner.

* Point of contact for any identity theft investigation initiated by the US Department of Education and related entities.

* Stay informed of emerging fraud tactics and recommend proactive countermeasures.

* Participate in SBCTC fraud prevention training and contribute to institutional reporting obligations.

* Process admissions applications for domestic students including new, Running Start, returning, and Transitional Studies.

* Process coding in the student management system and send communications for all admissions information including, but not limited to, missing admissions information, residency classifications, and identity verifications.

* Guide non-award seeking students through the admissions process.

* Clarify non-award degree status by explaining what it means, including the limitations on financial aid eligibility. And explain the process for potentially changing to a degree seeking status.

* Process placement for Math and English if necessary.

* Provide registration/enrollment assistance.

* Acting as a liaison and resource person to quickly resolve initial enrollment difficulties, system errors, and application hurdles.

* Interpret policies by providing accurate information on relevant college policies and procedures.¿¿

* Provide inclusive, equitable and professional customer service…