MA Supervisor

* The primary role of the Medical Assistant Supervisor is to hire, train and supervise their assigned units to ensure effective and efficient patient care is being provided. In doing so, each patients will receive quality, patient-centered care following established clinical guidelines for both preventive care and chronic disease management.
* The Medical Assistant Supervisor is considered a leader and works collaboratively with the Nurse Manager and other departments to ensure all performance measures are met, which include but are not limited to clinical quality measures, provider productivity and resource management.
* The Medical Assistant Supervisor is responsible for evaluating medical assistant performance, and may provide feedback on the performance of other positions within the clinic.
* The Medical Assistant Supervisor holds a leadership position within the clinic and organization and provides clinical and administrative supervision to the clinical care team personnel in the clinic, including medical assistants (MAs), and phlebotomists.
* The Medical Assistant Supervisor is responsible for ensuring all employees adhere to the AIDET model of service with the expectation that every employee provides exceptional service to every person, every time. Competency evaluations and responsibilities will be tested annually in conjunction with the performance evaluation.  Other duties may be assigned.

Essential duties and responsibilities:

Provides leadership, training and guidance to clinical staff.
Supervises and evaluates the performance of clinical care team staff, including medical assistants and phlebotomists.
Supervises other care team members, care coordinators.
Provides staff training using a variety of methods and assesses competency by administering  competency tests.
Addresses personnel issues to promote a productive and supportive work environment.
Provide documentation to manager in cases of disciplinary action   Monitors staff performance relative to quality patient care.
Reviews and analyzes clinic and organizational data to measure the effectiveness of quality patient  care.
Demonstrates skills necessary to provide care appropriate to the age of patients served.
Demonstrates the principles of growth and development over the lifespan.
Demonstrates clinical guidelines for preventive care and chronic disease management. This includes understanding the needs of patients according to age, gender and clinical presentation.
Conducts nursing audits to measure staff performance and patient health outcomes. The interval of audits may be daily, weekly or monthly as directed by performance.
Plans and implements on-going in-service trainings for staff according to the established  requirements. Trainings include annual corporate trainings, QI trainings specific to the nursing  department and infection control, and any trainings needed to accommodate system or regulatory  changes.
Ensures medication administration, storage, maintenance, dispensation and waste logs are  maintained in accordance with Sea Mar policies and procedures.
Ensures quality controls are performed and documented as required.
Assures infection control measures are appropriately implemented in the clinic. Includes surveillance and prevention of the spread of infection.
Disinfects and sterilizes equipment.
Supervises resources during outbreaks and when there is an influx of patients.
Trains staff on the use of personal protective equipment.
Demonstrates knowledge, proficiency and compliance with regulatory requirements including, but  not limited to:
The Joint Commission, NPSG, Department of Health, and contractual obligations.  Provides training and oversight of clinic staff in these areas.
Coordinates annual employee health screenings.
Ensures all medical and nursing policies and procedures are followed and implemented.
Monitors the provider/medical assistant huddle to ensure huddle time is used in an effective and  productive manner, and is used to identify gaps in care for both preventive and chronic disease  measures.
Supervises tracking activities such as childhood immunizations, chronic disease management,  abnormal pap smears, abnormal…