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Solutions Architect
Job in
Lynnwood, Snohomish County, Washington, 98037, USA
Listed on 2026-05-18
Listing for:
Globenet Consulting Corp
Full Time
position Listed on 2026-05-18
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Job Description
Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
We are seeking an experienced Solutions Architect with hands‑on expertise in Amazon Connect to design, implement, and scale cloud‑native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real‑world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production‑ready implementations in fast‑moving settings.
Key Responsibilities- Architect and implement Amazon Connect contact center solutions end‑to‑end
- Design and configure contact center capabilities, including:
- Contact flows (IVR, routing, self‑service)
- Queues, routing profiles, and agent experiences
- Deliver POCs, pilots, and full‑scale deployments with clear documentation and operational readiness
- Integrate Amazon Connect with:
- AWS services (Lambda, S3, Dynamo
DB, API Gateway) - CRM platforms (Salesforce, Zendesk, Service Now, and custom CRMs)
- AWS services (Lambda, S3, Dynamo
- Enable omnichannel experiences (voice, chat, tasks)
- Implement analytics and insights using Amazon Connect Contact Lens
- Provide guidance on best practices for scalability, reliability, security, and cost optimization
- Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
- 5+ years in solutions architecture and/or contact center technologies
- Proven hands‑on experience implementing Amazon Connect
- Strong understanding of contact center concepts (IVR, routing, call flows)
- Experience integrating cloud contact centers with backend systems and APIs
- Familiarity with AWS serverless services (Lambda, API Gateway)
- Strong communication, stakeholder engagement, and solution presentation skills
- AWS Certified Solutions Architect – Professional
- Experience with Amazon Connect Contact Lens
- Knowledge of workforce management (WFM) and quality management tools
- Exposure to AI‑driven CX use cases (chatbots, sentiment analysis, automation)
- Background in consulting, startup, or innovation environments
- Work on modern, cloud‑native contact center solutions
- High‑impact role with ownership and hands‑on delivery
- Variety of initiatives across multiple industries
- Opportunity to support AWS Partner and Solutions initiatives
- Backed by a firm with 22 years of delivery credibility
- Amazon Connect architects and consultants
- Contact center professionals transitioning to cloud‑native platforms
- Solutions architects who enjoy POCs, innovation, and fast execution
- Professionals seeking variety without early‑stage startup risk
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