Hardware Support Specialist - Bilingual Korean and English

Overview

Basic understanding in: IT standards, procedures, policy

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

U.S. Bank is seeking a Hardware Support Specialist with move/add/change support and break/fix support experience to contribute toward the success of our technology initiatives. Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment.

Assists with records and audits of equipment, space, and spare parts inventories. Supports the installation, additions, moves, and changes to POS systems. Provides break/fix on-site support for all equipment within merchant's locations.

Grants emergency access to critical environments within a high-risk facility to vendors and other business line staffing.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

• High school diploma or equivalent, OR
• Technical or vocational certification
• At least 2 years' experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.
• At least 2 years' experience within a total information technology (IT) environment.
• Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English

• Basic understanding in: IT standards, procedures, policy
• Basic understanding in:
  Mainframe hardware, Networking/communications hardware, Mid-range hardware, Server hardware, Storage hardware

• IT environment
• Hardware infrastructure
• Change control
• Technical troubleshooting
• H/W installation and support
• Telecommunications

This role requires working from a U.S. Bank location for all scheduled work days.

Applicant must live in the following city/area:
Lynnwood, WA.

Set

Schedule:

Monday - Friday 9:00 AM - 6:00 PM PST

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors…