Enterprise Quality Assurance Manager/Team Leader
Job in
Lynnwood, Snohomish County, Washington, 98036, USA
Listing for:
Gesa Credit Union
Full Time
position
Listed on 2026-07-01
Job specializations:
-
IT/Tech
Data Analyst, Change Management
Job Description & How to Apply Below
Enterprise Quality Assurance Manager/Team Leader
The Enterprise Quality Assurance Team Leader provides hands-on leadership for enterprise testing, quality governance, and operational process improvement initiatives across the organization. Under the direction of the Program Manager/Team Leader, this role leads a group of quality assurance (QA) professionals while serving as a senior technical contributor on strategic projects and complex cross-functional initiatives. The incumbent establishes and advances enterprise QA standards, testing frameworks, quality controls, and process improvement practices that improve delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions.
This role will coach team members and partners across the organization in test planning, defect management, root cause analysis, process measurement, and data-driven decision-making. Success in this role requires strong technical depth, coaching/mentoring junior Team Members, the ability to influence without authority, and a disciplined approach to continuous improvement, quality engineering, and strategically aligned enterprise change execution.
Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholdersCollaborate with cross-functional teams throughout the project lifecycle to define requirements, develop and execute testing strategies, provide guidance to business unit testers to validate system functionality, and ensure deliverables meet established quality standardsWork closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomesLeverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote the QA processes through active participation on project teamsMaintain and promote a member- and relationship-centered perspectiveCollaborate with Business Analysts to validate root cause assumptions via testing and data analysisReview system documentation to ensure technical accuracy, compliance, and completenessEstablish new and promote existing governance standards for approved process improvements and change controlMust demonstrate a tolerance for ambiguity when making decisions and executing workDemonstrate empathy by understanding the needs of the end user and seeking out problems they may encounterIdentify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scopeReview existing reports, database structures, and create/run queries to verify quality assurance assumptionsCollaborate with the Program Manager/Team Leader to manage team workload, deliver performance assessments and participate in interview panels to shape the future of the organizationMentor and advise less experienced Quality Assurance AnalystsPerform data gathering, root cause analysis and performance trending to develop appropriate QA process controls and QA team policy changesAnalyze current QA governance, processes, and metrics to recommend cross-organization improvements and updated Key Performance Indicators (KPIs) following change management best practicesLead process improvement and re-engineering efforts to enhance cross-organizational operational efficiency by collaborating with subject matter experts to assess progress and trends, develop recommendations and reports, prioritize and implement critical changes, identify fiscal and staffing resource needs, and maintain supporting process and performance documentationEnsure alignment of QA processes, procedures, and tools with regulatory and organizational compliance requirementsParticipate in Data Governance Team providing coaching to Data Owners and briefing on establishing quality KPIsAbout You:Ability to design and execute test cases, test plans, user acceptance campaigns spanning the full range of testing types (e.g. unit, integration, functional, acceptance, end-to-end).Ability to multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelinesStrong analytical, quantitative, and information sourcing skills; including the ability to write queries using SQL for reporting, analytics, requirements generation, and KPI evaluationA capable independent contributor, as well as a team player with the ability to participate on multi-disciplinary teams supporting initiatives for strategic improvementsContinuously developing skills to adapt to technological change in a growing credit union environment.Adept at managing communications both vertically and horizontally across the organization, as well as with vendorsStrong written, verbal, and presentation skills with the ability to document findings, summarize risks, communicate…
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