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Service Director

Job in Lynnwood, Snohomish County, Washington, 98037, USA
Listing for: UMC
Full Time position
Listed on 2026-02-14
Job specializations:
  • Management
    Operations Manager, Program / Project Manager, General Management
Salary/Wage Range or Industry Benchmark: 180000 - 210000 USD Yearly USD 180000.00 210000.00 YEAR
Job Description & How to Apply Below

Application Instructions

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands‑on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what’s right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high‑performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career‑where your well‑being, work‑life balance, and growth matter.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits

Summary:

UMC offers a competitive salary and a generous benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Health Savings and Flexible Spending Accounts
  • Company‑paid life and disability insurance (STD/LTD)
  • Paid Time Off (PTO) beginning at 120 hours annually for full‑time employees
  • Seven paid holidays plus one floating holiday
  • Employee Assistance Program
  • Professional development support and tuition reimbursement
  • Employee referral program
  • Wellness program and employee events
  • Paid Time Off:

    Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full‑time employees.

    Position Description

    Starting Salary: $180,000 - $210,000; depending on experience

    Location: Lynnwood, WA

    Classification: Exempt

    Must be eligible to work in the U.S.

    - Sponsorship not available

    Position Overview:

    The Service Director oversees multibranch operations, financial performance, safety, and strategic growth across a large regional commercial mechanical services organization. This leader ensures operational excellence, manages subsidiary or branch level leaders, drives profitability, and aligns all service units including HVAC, plumbing, and related technical groups within corporate strategy. This role also requires deep operational leadership, P&L responsibility, and experience managing distributed service teams.

    Key Objectives / Directives:

  • First things first, take care of our employees and existing clients
  • Ensure profitability
  • Ensure predictable business
  • Ensure scalability
  • Key Responsibilities:

    1. Leadership & Multisite Oversight

  • Provide hands‑on leadership, coaching, and performance management to operational leaders across multiple HVAC, plumbing, and service subsidiaries throughout our regional operations.
  • Ensure alignment of local operations with company strategic goals, brand standards, and operational policies.
  • Drive accountability through standardized KPIs, routine performance reviews, and regular field visits.
  • 2. Operational Excellence

  • Oversee operational execution, service delivery efficiency, scheduling, dispatch, and resource utilization across service lines.
  • Drive a culture of innovation.
  • Oversee the development and implementation of standardized "franchised" processes to strengthen excellence in sales, operations, and field services.
  • Optimize fleet management, dispatching systems, safety compliance, and operational workflows to enhance productivity.
  • Monitor and respond to changes in laws, industry trends, and market dynamics related to building performance.
  • Support integration of new acquisitions, including due diligence, onboarding, and cultural alignment.
  • 3. Financial Performance & Strategic Growth

  • Direct P&L management for regional business units, including revenue forecasting, budget development, and Gross Margin targets.
  • Identify new market opportunities, emerging trends, and pathways to expand regional customer base and service offerings.
  • Ensure financial controls, labor productivity, margin…
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