Assistant General Manager

Lynnwood
Repair Center
18205 Highway 99
Lynnwood, WA 98037, USA

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

• Supportive Team Culture
• Company match 401K
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

• The Assistant Manager is responsible for implementing workflow procedures based on direction from the General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
• Forecast goals and objectives for the Center and strive to meet them
• Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
• Demonstrate a great ability to lead, develop, and inspire others to achieve success
• Supervise the sales, overall production, and administration of the center
• Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
• Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
• Ensure DRP accounts are managed properly and update any changes or reviews
• Monitor the performance of each teammate and provide coaching through timely and specific feedback
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
• Responsible for the center’s regulatory compliance, including hazmat regulations and documentation
• Perform other duties as directed by the General Manager, to successfully meet the needs of the business

• Must be at least 18 years of age
• Experience in auto repair industry or managing a team
• Advance understanding and knowledge of the repair process/procedures
• Must have a valid driver's license and be eligible for coverage under company insurance policy
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Integrity -Respect, and accountability at every level and in every interaction

Customer Service -Provide the highest level of customer service while building customer satisfaction and retention

Innovation -Develops and displays innovative approaches and ideas to our business

Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…