Service Account Coordinator
Job in
Lynnwood, Snohomish County, Washington, 98037, USA
Listing for:
UMC
Full Time
position
Listed on 2026-08-08
Job specializations:
-
Sales
Office Administrator/ Coordinator, Account Manager
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Account Manager
Salary/Wage Range or Industry Benchmark: 26.44 - 33.65 USD Hourly
USD
26.44
33.65
HOUR
Job Description & How to Apply Below
Position Title
Service Account Coordinator
Date Posted
08/04/2026
Location
Lynnwood, WA
Pay Range
$26.44 - $33.65
Position Description
Starting Salary Range: $26.44 - $33.65/hour; depending on experience
Location: Lynnwood, WA
Classification: Non-Exempt
Must be eligible to work in the U.S.
- Sponsorship not available
Position Overview
The Account Coordinator provides administrative, process, and customer communication support for the Service Account Specialist team. This role helps keep Service Agreement, Quick Response, and Recommended Repair workflows organized by supporting documentation, work order tracking, customer communication, renewal preparation, scheduling coordination, and account data accuracy.
The Account Coordinator does not own assigned accounts independently. Instead, this role supports Account Specialists, Senior Account Specialists, Account Specialist Leads, and the Account Specialist Manager by ensuring account information is complete, follow‑up items are tracked, customer updates are coordinated, and internal handoffs are clean. The position is intended to improve customer experience, reduce rework, strengthen documentation discipline, and create a development pathway into the Account Specialist role.
Key Responsibilities
Support Account Specialists with assigned Service Agreement, Quick Response, and Recommended Repair account workflows.Maintain accurate account documentation, including customer contact information, site notes, equipment information, access requirements, meeting notes, task lists, renewal notes, and follow‑up items.Assist with work order tracking by monitoring status, updating notes, routing information, and helping ensure open items are visible to the appropriate Account Specialist, dispatcher, technician, Field Manager, or manager.Support customer communication for routine account needs, including scheduling coordination, status updates, documentation requests, invoice follow‑up, and general service questions.Prepare and organize materials for customer meetings, Customer CARE reviews, renewal discussions, kickoff meetings, debrief meetings, and internal account reviews.Help schedule and coordinate customer visits, internal turnover meetings, first‑visit debriefs, renewal meetings, and other account‑related touchpoints as directed by the Account Specialist or Account Specialist Manager.Assist with Service Agreement renewal preparation by tracking renewal dates, gathering account information, preparing support data, organizing documentation, and flagging missing information early.Support the booking package and account setup process by gathering required documents, verifying completeness, tracking missing information, and helping ensure smooth handoff from sales to account management.Assist with new contract setup support in Vista, Sales Manager, or other UMC systems as directed by the Account Specialist Manager or assigned Account Specialist.Support SA addendum, QR, and RR proposal preparation by gathering information, formatting documents, attaching supporting documentation, routing for review, and tracking follow‑up.Assist with invoice and billing support by tracking invoice status, routing customer questions, helping gather backup documentation, and supporting collections follow‑up.Coordinate with Dispatch, Field Managers, technicians, Inside Sales Representatives, Business Development Representatives, Project Managers, and other internal partners to help keep account information accurate and work moving forward.Track customer‑requested updates, scheduling constraints, access requirements, security requirements, site contacts, purchase order information, and other account‑specific details that impact service delivery.Assist with Customer CARE surveys, reports, meeting preparation, note taking, and follow‑up tracking.Help maintain clean system records in Vista, Sales Manager, Unanet CRM, Smartsheet, SharePoint, Teams, and other service‑related tools as required.Identify missing, unclear, or inconsistent account information and elevate to the appropriate Account Specialist, Lead, Manager, or internal stakeholder.Support equipment condition report preparation by…
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