Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS excel their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions, helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, thereby deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve to provide the best possible experience for customers. Partner with nearby store locations to properly/fully onboard customers. Perform skill practice, knowledge sharing, store operations, opening and closing procedures, and carry keys securely.
  
  Report lost keys or assets to manager.
• Customer obsessed. Be passionate, friendly, engaging. Connect on a personal level, match pace, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up, capture referrals, manage Be Back processes, build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred.

• Customer satisfaction:
  Passionate customer advocate with desire to be yourself when connecting and having fun with customers. Effective at balancing experience and performance goals. (Required)
• Team building:
  Desire to be part of T-Mobile store team. Willingness to work with peers and leaders, learn and share best practices, serve customers, and resolve issues. (Required)
• Retail sales:
  Competitive drive and confidence to succeed in fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

Position not DOT regulated. Safety sensitive position not required.

Hourly base pay $19.50, plus $5.00 per hour training pay. Within first 90 days on-the-job training and eligible for hourly training pay. Promotes to Mobile Expert…