DSHS DDA Intake & Eligibility Case Resource Manager

DSHS DDA Developmental Disability Case Resource Manager

If you are interested in the diverse field of case management for people with intellectual and developmental disabilities, consider this exciting opportunity. The Developmental Disabilities Administration is hiring an experienced Case Resource Manager for our Lynnwood Field Service Office in Region 2 (Hybrid Telework Schedules are available). This position provides an advanced level of social services and specialized case and resource management for individuals who have developmental disabilities.

This position completes eligibility determinations for general enrollment into Developmental Disabilities Administration services and assists consumers in identifying services to request through DDA or through resources in the surrounding community.

We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You may be required to attend training outside your local office, and travel within Washington State will be necessary.

This position also requires travel to meet business needs and is covered by a collective bargaining agreement.

Snohomish County employees are eligible to receive an Orca Card for transportation needs.

• Identify eligibility criteria needs of applicants/clients
• Schedule and conduct face-to-face home visits and living quarters with clients and families
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Coordinate service authorizations with Child Developmental Services (CDS) and County Entities
• Testify at administrative hearings as needed
• Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
• Professionally represent DDA and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high-quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability,handle several competing priorities, people, tasks,and clear communication to person-centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

• A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.
• Or Equivalent experience/education
• Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and…