Customer Service Rep

Our client, a leading aerospace industry organization, is seeking a dedicated Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting order coordination and client communication. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Lynwood, CA 90262

Pay Range: $19.68 - $25.00 - depending on experience, skills, and qualifications.

Shift: 1st Shift 7:00am - 3:30pm (may change due to business need)

• Review customer purchase orders and verify alignment with internal work orders.
• Ensure all process requirements and customer specifications are accurately communicated and flowed down.
• Monitor the MRP system to ensure customer order due dates meet required delivery dates.
• Provide timely updates to customers regarding order status within the required response timeframe.
• Coordinate with production to obtain estimated completion dates (ECDs) and develop daily reports on orders and production status.

• High School Diploma or GED required.
• 2+ years working in aerospace customer service (preferred).
• Proficient in Microsoft Office; experience with MRP/ERP systems preferred.
• Strong accountability, active listening, and assertiveness skills.
• Excellent communication skills, both oral and written, with a customer-oriented mindset.

• Health, dental, and vision insurance
• Paid time off, paid holidays, sick time
• 401(k) retirement plan with company 3% match
• Professional development and training opportunities and growth

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)