Technician-Installer

This role requires someone who can independently troubleshoot and resolve technical issues, while also being capable of working effectively under pressure to provide timely and comprehensive solutions. The Technician/Installer will play a critical part in ensuring our systems are running smoothly and customers' needsare met with precision and care. You will be responsible for both hands-on installations and resolving any service-related problems that arise in the field.

• Punctuality and Professionalism:
  Arrive at work and appointments on time. Ensure timely departure and arrival to all scheduled jobs, demonstrating professionalism and respect for customer schedules.
• Service Vehicle Preparation:
  Load and organize service vehicle quickly, efficiently, and completely with the necessary materials and tools for each job. Maintain a neat, organized, and well-stocked vehicle for optimal performance.
• Inventory Management:
  Receive all stock materials into inventory via PWD Connect/PWD Go,ensuring accurate and up-to-date tracking of materials used.
• Personal Appearance:
  Maintain a clean and professional appearance, wearing the appropriate company uniform at all times to represent the company in a positive manner.
• Pre-Job Preparation:
  Review the entire install/service ticket before heading to the job site to ensure all necessary details and requirements are understood.
• Job Execution:
  Follow the instructions and requirements noted on the install/service ticket. Execute installations and services with attention to detail and accuracy. Install windows, doors, and operators in atimely and professional manner, minimizing installer-related callbacks by following best practices.
• Customer Interaction:
  Present yourself professionally to customers, maintaining polite and respectful communication. If a customer asks a question you cannot answer, contact your supervisor for guidance—do not provide incorrect information.
• Worksite Cleanliness and Safety:
  Maintain a clean and safe work area at all times. Clean doors andparts after installation to remove fingerprints and marks.
• Customer
  
  Education:
  
  Instruct customers on the proper use of their installed products to ensure they arefully informed.
• Payment Collection:
  Collect payment for installation/service if the customer has not prepaid or does nothave credit terms.
• Ticket and Documentation Completion:
  Accurately complete all necessary ticket information,including recording actual time spent on jobs and restocking parts requests prior to leaving the job site.
• Communication:
  Call (not text) the dispatcher prior to leaving a job site and going to the next location orreturning to the shop to ensure proper scheduling and workflow.
• Brand Representation:
  Place company stickers on all new doors, operators, and those that have been serviced to ensure proper branding and documentation.
• Tool and Equipment Care:
  Exercise proper care and maintenance of all company tools and equipment,ensuring their longevity and effective functionality. Ensure you have all of the tools, and the most up-to-date tools, needed to do each job efficiently.
• Clear Communication:
  Use PWD Connect/PWD Go to provide clear and accurate updates on the resultsof every install/service ticket, keeping all parties informed.
• Driver
  
  Qualifications:
  
  Meet and maintain all driver qualifications and guidelines as outlined in the Company Policy Manual, ensuring compliance with company standards.

• Valid Driver’s License:
  Must have a valid driver’s license, the ability to drive, and meet all company driving requirements.
• Fast-Paced Environment:
  Ability to work effectively in a fast-paced, service-oriented environment while maintaining a positive and professional demeanor.
• Neat Appearance:
  Must…