Night Receptionist - On-call - NH

Location:

Maastricht, NL The Netherlands

Department:
Front Office

Join our team at NH Hotels & Resorts
, a global leader in upscale and midscale hospitality.

We offer reliable experiences with value, location, and personal touch.

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36 in all hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web) shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

06:45 – You arrive in uniform with a cup of coffee in the back office; the night shift colleague hands over action points.
07:00 – You start with your checklist and prepare to provide a service with a heartfelt smile for guests checking out.
08:00 – You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00 – Between phone calls, you handle incoming emails and work through the morning rush.
12:00 – Enjoy your lunch with colleagues from other departments.
13:00 – You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00 – You prepare the handover for the evening shift, start counting the cash register, and ensure all tasks are done.
14:45 – The evening shift arrives, and you attend the handover.
15:00 – Time to go home!

• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy to go the extra mile for our guests.
• You know how to prioritize and keep your cool during busy moments.
• You are a 'Natural Host'. Experience and relevant education are useful but not the most important for us.
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull.
• You are interested in computers and enjoy learning new systems.
• You have a good understanding of the Dutch language.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.