Pre-Production Specialist

Job Title:

Pre-Production Specialist

FLSA:
Non-Exempt

Position Type:
Full time

Department:
Operations

The Pre-Production Specialist is the key contact between customers and internal teams to ensure orders are accurate, approved and ready for production. The Pre-Production Specialist will also manage the order processing of key EDI, Ecommerce accounts, and special embellishment programs.

• Serve as liaison between customers and internal departments during the pre-production phase
• Review and verify work orders, artwork files, and production details prior to release.
• Coordinate with sales, art, and production teams to ensure all job components are approved and scheduled.
• Collaborate with the art department to ensure artwork meets embellishment specifications.
• Assist with quality assurance checks to catch issues before production.
• Maintain and update databases and internal systems for tracking jobs in the pre-production phase.
• Handle pre-production changes or issues professionally and promptly.
• Maintain accurate records of all communications, changes, and approvals in the order management system.
• Work closely with operations leaders and other teams to coordinate production plans that achieve the company objectives related to customer service, efficient resource/capacity utilization and inventory investment.
• Handle the order processing for Ecommerce and EDI accounts.
• Assist with invoice and billing accuracy.
• Communicate with CS team and/or customers regarding order status.
• Assist with the development, testing and implementation of improvements to ERP system and other software platforms.

• 2 years Associate’s degree, Bachelor's degree preferred
• 3+ years in the apparel embellishment industry
• Proficiency with various personal computer software applications including but not limited to Excel, Word and Power Point. Familiarity with ERP systems a plus.

• Able to use logic and methods to solve problems and determine effective solutions.
• Possess strong organizational and time management skills.
• Self-starter and willing to take initiative and make decisions.
• Effective and clear communication skills, verbal and written. Strong listening skills.
• Flexible with schedule and desire to “get the job done” past normal work schedule when needed.

• Work in warehouse where climate temperatures vary between hot/cold, where standing and/or walking all day may be required. Must be able to lift up to 50 lbs.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.