Customer Service Representative

OVERVIEW

Primary responsibility of this position is to coordinate and manage the customer ordering process, including creating order acknowledgements, posting signed acknowledgements and payments, communicating with customers about deliveries and backorders, and answering general order/material questions. Also maintain customer relationships and perform general office duties.

• Process order acknowledgements from inception, record approval documents, accept payment and set delivery of product.
• Answer product and service questions for prospective customers and suggest additional products and services.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting correction, and following up to ensure resolution.
• Provide clerical and administrative support as needed.
• Assist with showroom support and customer selection as needed.

• Time management, customer engagement, attention to detail, organization.

Occasional lifting up to 25 pounds. Must multitask and complete tasks in both office and warehouse settings. Occasional exposure to outdoor weather conditions.

• High school diploma or GED.
• Ability to type 30‑35 words per minute.

• Strong work ethic, multi‑tasking, organization, time management, efficiency, strategic planning, results oriented.

• Medical, Dental, Vision.
• Employer‑paid basic employee life and AD&D insurance.
• Employer‑paid long‑term disability.
• Flexible spending accounts.
• Voluntary short‑term disability, life and AD&D insurance, accident insurance, critical illness insurance.

At Construction Resources, we are an equal opportunity employer that celebrates growth, development, and purpose. We do not discriminate on the basis of any protected group status under any applicable law.

Employee must speak or hear, sit, stand, walk, climb stairs, use hands, and reach with arms. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Full‑time position requiring overtime as business needs dictate.

Other duties may be assigned as required.