Account Manager Discovery Place Mableton GA

Position Overview

The Account Manager maintains and expands relationships with assigned account base customers, with intentions to maximize sales/profit for every account and most importantly to expand CR market penetration within the assigned area. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

This position will build and sustain productive relationships and partnerships with current customers and prospects to grow sales and expand CR penetration with Designers, Architects, and Builders segments.

• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Lead joint company account planning process that develops mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Develop a sales action plan to service high-growth accounts, collect strategic “intel”, and generate leads from existing account base to better infiltrate designers, architects, and builders.
• Participate actively with local professional organizations linked with CR’s tactics and strategies.
• Create and execute specific plans to introduce and implement CR products in showrooms, K & B accounts to generate demand within the market, and expand Pompeii brand penetration by assigning more displays to qualified customers/locations.
• Lead solution development efforts that best address customer needs while coordinating involvement of all necessary company personnel.

• Meet assigned expectations for profitability.
• Achieve customer objectives defined by company management.
• Complete customer account plans that meet company standards.
• Coordinate company executive involvement with customer management.
• Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.
• Meet quarterly target expectations for CR-Display program as posted.
• Visit every customer, with displays at least once per month, with mandatory report visits via email to Director of Sales.
• Strategize, organize assigned territory/region and plan sales calls weekly.
• Develop an action plan to approach designers, architects and builders, once fabricator leads are found during weekly visits.
• Promote and execute product knowledge at customer’s location and, if possible, invite customers to visit one of CR’s branches.
• Actively participate and leverage branch events as ways to increase sales.

• Bachelor’s Degree or proven track record of at least 10 years in sales and marketing.
• Preferred knowledge and experience in the building material industry.
• Ability to develop a comprehensive understanding of CR’s competitors, including capabilities, past competitive history, and assist in developing a plan to beat them.
• Detail-oriented, highly organized with a hunter mentality in the approach to developing and executing strategic plans.
• Skill to discover, create, and develop new opportunities.
• Excellent verbal communication and writing skills, with a strong desire, ability, and competitiveness to succeed.
• Minimum 50% travel on a regional basis to cover territory.

• Medical
• Dental
• Vision
• Employer-paid basic employee life and AD&D insurance
• Employer-paid long-term disability
• Flexible spending accounts
• Voluntary short-term disability
• Voluntary life and AD&D insurance
• Voluntary accident insurance
• Voluntary critical illness insurance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak…