Lead Customer Service Representative

City of Macedonia

Parks and Recreation Department

Lead Customer Service Representative

FLSA Status: Non-Exempt

Pay Range: Grade 3

Hours: Part – Time As Needed / Seasonal

General Description of Work: Greets and assists guests who come into the Recreation Center.

Handles registration for all programs and activities. Supervises front operations, staff and entire building as necessary. When working with another front desk supervisor, each will serve as co-supervisor in charge of the area, unless otherwise designated by management.

Supervision Received: Receives supervision from Recreation Supervisor.

• Supervises operations and personnel at the front desk
• Responsible for providing excellent customer service to guests who come into the Recreation Center
• Responsible for cash handling, to include balancing cash drawers
• Performs program registration, membership sales, merchandise sales, rentals, tot room registrations and park pavilion reservations using the software provided
• Handles incoming phone calls to the Recreation Center
• Responsible for knowledge of all program areas within the Parks and Recreation Department
• Manages the facility when administrative employees are not present to include handling emergencies
• Completes accident and incident reports as necessary and provides emergency care
  
  Minimum Qualifications:
  • Excellent Customer Service Skills
  • 18 years or older
  • Ability to work on the computer
  • Ability to balance cash drawers
  • Ability to prepare accurate records
  • Ability to work a flexible schedule on nights, weekends, and holidays
  Education:
  • High School Diploma
  Experience:
  • Experience in customer service
  • Experience working with computers
  Other:
  • First Aid, CPR, and AED certifications
  Work Environment:
  • Job is performed in an area with good lighting, ventilation, and equipment
  Physical Requirements:
  • Ability to see and hear
  • Ability to stand, stoop, bend and walk about
  • Possess an audible voice for communication
  • Ability to lift boxes up to 50 lbs