Operations & Pitch Enablement Manager

Growth Operations & Pitch Enablement Manager

Skopje, hybrid

DEPT is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Sales Operations / Growth / Commercial team supporting the EMEA region. Our team is the engine of sales excellence within DEPT, driving sustainable growth and maximizing efficiency across commercial activities. As part of our team, you'll be immersed in a diverse, fast-paced environment, collaborating with regional VPs of Growth, Pitch Leads, and market operators across BENO, UKI, and DACH.

We are the backbone of DEPT, ensuring seamless operations, predicting resource capacity, and arming our pitch teams with the strategic intelligence they need to win. If you are a structured, forward-thinking specialist with a proactive drive and a passion for data-driven sales enablement, join us!

JOB PURPOSE

As a Growth Operations & Pitch Enablement Manager, you are responsible for optimizing the end-to-end pitch process and commercial workflow across EMEA. In this role, you will be a proactive driver of our unified pitch pipeline and prospect intelligence. You will ensure that our markets act as a unified front, leveraging tech, data, and market research to increase our overall win rates.

WHAT YOU'LL DO

Pitch Pipeline & Resource Coordination

* Unified Pipeline Tracking:
Maintain a centralized EMEA tracking framework to provide a rolling visual radar of all cross-market pitch opportunities.

* Workload Integration:
Map key pitch criteria to integrate regional and market-specific pipelines and predict parallel workloads.

Prospect Intelligence & Post-Pitch Governance

* Prospect Dossiers:
Conduct background research on target accounts to deliver competitive reviews, executive bios, and digital footprint audits ahead of chemistry meetings.

* Win/Loss Audits:
Own the post-pitch loop by collecting Win/Loss Questionnaires for closed opportunities in collaboration with Global New Business Leads.

Asset Curation:
Feed pitch outcomes back into the EMEA Case Library/Pitch Engine (Suits) to continuously elevate core baseline assets

Foundational Support, Procurement & Compliance

* Initial Pitch Gatekeeping:
Coordinate EMEA conflict checks, research and share relevant public tenders, and handle foundational NDA reviews to accelerate the inbound sales funnel.

* AI RFI Champion:
Act as the main EMEA operator and trainer for our AI-driven Pitch Engine (Suits) to automate and accelerate traditional RFI/tender information gathering.

* Portal & Database Ownership:
Manage supplier portal processes (e.g., SAP Ariba, Coupa, client platforms) and continuously optimize our central internal information database.

* CRM Integrity:
Audit Salesforce dashboards, tracking pitch data accuracy and holding opportunity owners accountable to ensure flawless forecasting.

* Provide occasional bridge support to local inbound teams during peak vacation periods.

KPIs (examples)

* Pipeline Accuracy & Completeness:
The data integrity of the rolling pitch pipeline across all three EMEA markets.

* Intelligence Quality:
The depth, execution, and commercial utility of prospect dossiers and competitive reviews delivered prior to chemistry meetings.

* Win/Loss Questionnaire Compliance Rate:
Percentage of closed pitches successfully tracked and debriefed via official feedback channels.

* Stakeholder Satisfaction:
Quarterly feedback from VPs of Growth and Pitch Leads regarding operational support, tool efficiency, and strategic enablement.

WHAT YOU'll BRING

* Are internationally oriented and master the English language flawlessly in speaking and writing; additional fluency in German and/or Dutch is a significant advantage.

* Have 2-4 years of experience in Sales Operations, Bid Management, Account Coordination, or a structured project management role within a fast-paced agency environment.

* Possess strong data-literacy skills, with advanced capabilities in Google Sheets/Excel for pipeline tracking and data visualization.

* Are a naturally proactive "Strategic Driver"-you do not wait to be assigned a task; you identify the process gap, propose the solution, and build the structure independently.

* Demonstrate excellent research skills and natural curiosity, with the ability to dig up valuable commercial intelligence on companies, competitors, and executives.

* Have experience with, or a strong passion for, implementing and prompting AI tools to replace manual, repetitive workflows.

* Previous experience with the AI Pitch Engine platform "Suits" (or similar automated RFX tools) is considered a strong advantage.

* Possess high emotional intelligence, strong…