National Technical Support – MRI Chiller​/Cryogenics - Onsite Macedonia, OH

Position Overview

Responsible for providing technical assistance, primarily via the telephone, to HCUS personnel on all of HCUS’s High Field MRI’s. This is the second level national technical support engineer position in the company.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

Duties and responsibilities

• ProvidesnationalleveltechnicalsupporttoHCUSpersonnelasneeded,with significant help from higher level national technical support specialists.
• PreparesanddisseminateinformationrelatedtochillerproductstoHCUSpersonnel to improve their ability to perform tasks related to the products, with significant help from higher level national technical support specialists.
• Occasionallyhelpsrolloutnewproductsbyparticipatingininstallationsasneeded.
• Occasionallyassistssupportservicespersonnelinperformingquality-related functions.
• MaintainsexcellentworkingrelationshipswithHCUSpersonnelinalldepartments.
• Works overtime and odd hours asneeded, including at the“last minute”.
• Occasionallytravelstocustomersitestosolveproblemsasneeded.
• Adherestoandensurecomplianceofallsafetypracticesandqualityprocedures.
• Promotesbothinternaltothecompanyandexternally,theimageandreputationofHCUS.
• Performsotherdutiesasdirectedbythe New Modalities Technical Support Supervisor .
• ComplywithallapplicableU.S.Foodand Drug Administration (U.S.FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws,regulations and standards.

Qualifications

• Atleastfive(5) yearsofpreviousexperiencemaintainingandtroubleshootingchillerequipment at other companies.
• Capableofoperatingall test equipment required toservice chillerequipment.
• Bachelor’sdegreefromanaccreditedfour-year college—preferablyinan electronics-related discipline—or equivalent experience is required.

Additional Requirements

• Must be able to provide national-level technical support for chiller equipment.
• Must have strong problem-solving skills.
• Must have ability to manage and provide support on multiple projects at the same time.
• Must have strong communication skills.
• Must have strong computer skills.
• Must be self-motivated.
• Must be willing to travel and work long hours.
• Must have valid driver's license with a safe driving record

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

Thispositiontypicallyworksinusualmedical,clinicalworkingenvironments.

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively.

• Sitting:
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.

• Lifting/Carrying:
  • This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.

• Pushing/Pulling:
  • This activity occurs rarely and periodically. It occurs primarily with the pushing of the 1000 lbs. patient tables and 600-6000 lb. MRI cabinets. There is an estimated manual force to overcome inertia of…