Rental Coordinator

About WOW:
Warehouse On Wheels is a dynamic and growing company doing business locally as PMF Trailer Rentals. WOW is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their team members wellbeing, and market-based compensation and gain sharing. Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!

• Work with General Manager on pricing for customers
• Prepare rental agreements
• Maintain a working knowledge of competitors' practices and rental rates
• Promptly respond to and resolve customer inquiries, complaints, and other needs
• Work with billing department for coordination of new agreements
• Respond to incoming calls and requests for information
• Work directly with customers for trailer and container needs
• Listen to customers needs and determine appropriate trailer and container support
• Document each transaction with trailer distribution and track trailer movements
• Work with billing to provide trailer pricing when trailer is activated and then returned
• Develop and nurture customer relationships
• Perform a complete inspection of the trailer to confirm readiness and document any defects
• Complete inspections of trailers to confirm condition as trailer is being returned
• Take photos and document damage to bill back customer
• Assist with working on trailers with minor projects (Decals, painting, etc.)

• Excellent interpersonal and problem-solving and follow up skills
• Energized by building and nurturing customer relationships
• Proficient with Microsoft programs, especially Word and Excel
• Ability to adapt to the fast pace of a growing company and stay continuously abreast of its services
• Detail oriented "Cando" attitude

• High School Diploma or equivalent required
• One to three years experience with direct customer relations
• Must have a current drivers license

• Insurance plans (eligibility after 30 days of employment):
  Health, Dental, Vision (Company paid)
• Life and Short-Term Disability Insurance
• Health Savings Account with generous employer contributions
• Team Member Referral Program
• 401k with company match (60-day contribution eligibility)
• WEEKLY PAY
• 10 Paid Holidays
• PTO Plan
• Bonus potential (Monthly and Quarterly)