Front Desk​/Night Auditor

Job Details

Location:

Hampton Inn
- Macomb
- Macomb Hotel
- Macomb, IL 61455
Salary Range: $15.00 - $16.00 Hourly

To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Complete all end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

• Be flexible in regard to work schedule.
• Report to work on time, in proper and clean uniform, including name tag.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
• Be able to operate hotel reservations software competently and efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Be knowledgeable about brand specific reward programs and other frequent traveler programs.
• Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
• Know policies and procedures of safe deposit boxes.
• Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
• Utilize spare time for cleaning i.e., lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
• Assist fellow associates in their jobs when able to improve daily operations of the hotel.
• Have knowledge about all emergency procedures and know how to act on them.
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
• When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
• Report any unusual occurrences or requests to the manager.
• Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
• Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Perform other duties as assigned.
• Must have a valid driver’s license, proof of insurance and pass as approved driver.

Physical Requirements:

• Sitting rarely
• Walking frequent
• Climbing stairs occasionally
• Standing constantly
• Crouching/bending/stooping occasionally
• Reaching occasionally
• Grasping frequently
• Pushing/pulling occasionally
• Near vision constantly
• Far vision frequently
• Hearing constantly
• Talking constantly
• Smell constantly
• Taste constantly
• Lifting/carrying up to 50+ lbs.