Sr. Universal Banker

First Bankers Trust Company is seeking a detail-oriented Sr. Universal Banker to support exceptional customer service, relationship development, and accurate retail banking operations.

Why Join Our Team?

We offer a competitive benefits package designed to support our employees’ health, financial security, and work-life balance, including:

Medical, dental, and vision insurance

Employer-sponsored retirement plan with company match and profit sharing

Paid time off, paid holidays, and additional leave benefits
12 hours of volunteering time off per year to help make a difference in your community

Life and disability insurance

Employee wellness and assistance programs

Professional development and growth opportunities

Opportunity to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups The Sr. Universal Banker serves as a single point of contact for customers; identifying customer needs, building customer relationships, and developing and executing sales, service and referrals. This position’s multifaceted responsibilities range from accurate cash handling and transactions to product and service sales, and referrals to other lines of business.

Required skill sets for success in this position include key product knowledge, relationship building, business development, customer service, and expert referral skills. This position will work closely with our retail, operations, and lending staff members.

Builds and maintains strong relationships with potential and existing clients to drive sales and meet or exceed sales targets, while also fostering loyalty and retention.

Identifies customer’s needs and provides bank products and services as tailored solutions to ensure the customer is informed, fully understands the products and services, and is confident in the bank’s offerings.

Actively promotes and sells retail products and services to meet individual and branch-level sales targets

Provides accurate cash handling and positive client relations while performing a variety of sales and service functions under minimal supervision.

Establishes files and records associated with setting up and maintaining personal and business account products and services, including but not limited to online and mobile banking, cash management, payroll, ACH, fraud protection and merchant capture services.

Provides direction, assists, and trains retail staff

Assists clients with complex problems or questions regarding their accounts

Ensures efficiency of branch services operations and adhere to policies and procedures.

Occasionally travels to different branches to support the retail needs of each branch as requested.

Attends Branch meetings and scheduled meetings for bank wide participation.

Participates in community and/or outside sales events to support the branch/market.

Performs other duties as requested or assigned.

Associated degree preferred but not required3-5 years of experience working as a teller or first level universal banker

Proven experience in retail, with a track record of achieving sales targets.

Strong knowledge of banking products and services, including deposits, loans, and investment options.

Demonstrates aptitude for mathematical and/or financial transactions

Demonstrates ability to execute daily and medium term initiatives under minimal supervision

Demonstrates strong customer service skills (customer-oriented)
Demonstrates ability to thrive in a fast-paced environment and multi-task daily job duties

Demonstrates ability to address complex issues and problems

Demonstrates excellent written and verbal communication skills

Demonstrates strong team collaboration/team work skills, with ability to work in diverse teams and build/maintain positive working relationships

Demonstrates flexibility and adaptability

Demonstrates ability to interact efficiently with banking software, as well as utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies

Our values reflect our culture:
Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation When you choose to become a…