Part Time CSR​/Dispatcher Plumbing

Dispatcher/Customer Service Representative

Benefits:
On the job training, supportive team environment, flexible schedule, free food & snacks, competitive salary.

Part time Dispatcher/Customer Service Representative for busy Plumbing company. A leader in the Plumbing and Sewer/Drain Industry is seeking a Dispatcher/CSR to join our established team. This is an exceptional opportunity to be part of a stable company with a solid record of growth and top performance. This position plays a key role in coordinating schedules, communicating with customers, and supporting daily office operations.

This position is part-time approximately 20-30 hours per week. Set work hours will be discussed in the interview. Saturday shift is mandatory. Office experience is an asset but not required. Previous dispatching experience is preferred, but not necessary. We are willing to train the ideal candidate who brings a positive attitude and desire to learn.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Enter call details into Service Titan
• Prioritize and coordinate the scheduling of services
• Dispatch technicians to assigned jobs and locations
• Close out jobs with information given by technician
• Coordinate delays in schedule with customers and service technicians
• Listen to customers questions and concerns and provide answers or responses
• Assist with general office duties and administrative tasks

Job Requirements:

• Must be able to work in a fast-paced environment
• Minimum two years admin experience is preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently
• Saturday shift mandatory

We are actively interviewing for this position - Apply today and our hiring manager will follow up! Compensation: $17.00 - $19.00 per hour.

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team.

Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.