Administrative Support Specialist

Job Title

Administrative Support Specialist

Mercer University is searching for an Administrative Support Specialist on the Macon, Georgia campus.

Academic & Advising Services

General University

Macon, GA 31207

(Other locations that this position could be based)

Mercer University is searching for an Administrative Support Specialist on the Macon, Georgia campus.

The Administrative Support Specialist is responsible for managing first-year and transfer student data by overseeing projects connected to Orientation, academic advising, UNV 101:
The First-Year Experience, and other initiatives that support new University students. Additionally, this position provides critical support to the Office of Academic and Advising Services. Key responsibilities include downloading and managing data, organizing reports, and ensuring consistency and stability within the office. The position also functions as an office manager, requiring a solid working knowledge of all departmental operations. Additional duties include, but are not limited to, budget management and oversight, supervision of student assistants, creation and maintenance of spreadsheets/databases, and management of office projects.

A high school diploma/GED and three years of prior administrative support experience are required. In lieu of experience, a combination of college coursework and at least one year of administrative support experience will be considered. Experience must include working with data/databases.

• Demonstrated ability to relate to and effectively engage with 18-22-year-old college students, serving as a welcoming and knowledgeable first point of contact for current students, prospective students, and their families.
• Strong interpersonal and communication (verbal and written) skills, with a demonstrated ability to work effectively with a variety of individuals and groups.
• Highly motivated, organized, detail-oriented, and proactive, with the ability to manage multiple tasks and priorities independently.
• Ability to change directions seamlessly to accommodate the varying projects and responsibilities of the Center.
• Excellent customer service skills, with the ability to answer questions and troubleshoot effectively in high-pressure or time-sensitive situations.
• Knows how to use Microsoft Excel to create, maintain, and manipulate databases for tracking information.
• Possesses basic accounting/budgeting skills to track the departmental budget and balance accounts.
• Knows how to use current versions of Microsoft Word to generate a variety of documents (e.g. merge letters, tables, labels, reports, etc.).
• Ability to work collaboratively with the team or autonomously to accomplish tasks in a timely and efficient manner.
• Ability to initiate problem-solving strategies.
• Desire to be a member of a work team.
• Orientated toward detail work and comfort working with data in order to track populations of students and produce necessary reports.
• Possesses basic supervision skills to effectively supervise student assistants when applicable.
• Interest in and ability to learn new computer systems, as regular use of the Student Information System is an important component of this job.

- Criminal History

• Resume
• Cover letter
• List of three professional references with contact information

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service.

At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents),
generous retirement contributions
, tuition waivers
, paid vacation and sick leave
, technology discounts
, and schedules that allow for work-life balance
, and so much more!

At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the…