Receptionist HCC

Job Description - Receptionist HCC (2607427)

Job Purpose:

The duties and responsibilities include performing the day‑to‑day administrative, secretarial, and receptionist functions of the facility in accordance with established procedures, and as directed by the Office Supervisor.

• Answer incoming telephone calls and direct to appropriate person or department.
• Maintain confidentiality of all personnel information in accordance with the Privacy Act and established policies.
• Type documents, reports, letters, etc. at least 50 words per minute with high accuracy.
• Remain at repetitive tasks for long periods while completing paperwork.
• Recognize, respond to, and report resident emergency situations immediately.
• Maintain strict confidentiality on all facility data.
• Communicate with and support residents, families, visitors, etc.
• Maintain privacy of records, conditions, and other information relating to residents, employees, and the facility.
• Perform assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
• Notify supervisor of pending absence or tardiness within the time frame described in the personnel handbook.
• Prepare and mail statements in accordance with established billing procedures.
• Assist in preparing time cards and distributing payroll checks.
• Maintain current file and listing of residents, emergency phone numbers of on‑call personnel, key personnel, etc.
• Greet visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator.
• Receive, sort, and distribute mail as directed.
• Refer difficult and conflicting interactions or situations to Administrator or appropriate department head.
• Conduct annual salary and wage surveys and report findings to the Administrator.
• Assist in reporting complaints and grievances from residents, families, visitors, and partners.
• Assist with completing forms, reports, etc., that are not considered essential functions.
• Assist with supply inventory.

• Minimum education:
  
  High school diploma or equivalent.
• Minimum experience:
  
  At least 6 months in payroll, insurance, and/or clerical position.
• Preferred:
  Two years of experience in payroll, insurance, and/or clerical position.
• Courses in payroll, bookkeeping, office procedures, and other related subjects.

As an Equal Employment Opportunity employer, all qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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