Administrative Assistant - Counseling & Accessibility Services

Job Title:

Administrative Assistant
- Counseling & Accessibility Services

Location:

MGA
- Macon

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

This position is responsible for providing clerical and administrative support for the operations of Counseling and Accessibility Services. The position serves as a primary point of contact for students, faculty, staff, and visitors and assists with the coordination of office processes, student appointments, records, accommodations, and departmental activities. This position requires the ability to handle sensitive and confidential information with professionalism and discretion.

• Answers telephone calls and greets students, faculty, staff, and visitors; provides information and assistance and refers individuals to appropriate personnel.
• Schedules student appointments.
• Assists students with general questions regarding available services and established office procedures.
• Provides administrative support related to student intake and appointment processes.
• Maintains, updates, files, and secures sensitive and confidential student documentation and departmental records.
• Assists with electronic and paper record organization and management.
• Receives and routes documentation and correspondence to appropriate staff.

• Provides administrative support for Counseling and Accessibility Services operations and programs.
• Assists with tracking and processing documentation received by Accessibility Services and Counseling Services.
• Coordinates with Testing Services and Accessibility Services regarding the administration of accommodated student examinations, as needed.
• Maintains departmental webpages and assists with updating departmental information and resources.
• Assists with maintaining departmental databases, records, spreadsheets, reports, and other administrative tracking systems.
• Assists with compiling departmental data and information for reports, assessments, and administrative purposes.
• Orders office supplies, educational materials, and other departmental resources for Counseling and Accessibility Services.
• Submits and tracks building, facilities, and technology maintenance requests for departmental spaces.
• Assists with departmental purchasing processes and maintains appropriate purchasing and office records.
• Provides administrative support for departmental outreach programs, events, meetings, trainings, and other initiatives.
• Assists with scheduling meetings, preparing materials, coordinating logistics, and communicating with campus and community partners as directed.

• Performs related duties as assigned.

• Ability to read, write, communicate effectively, and perform basic mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, typically associated with one to two years of experience in an administrative, clerical, customer service, or similar position.

• Knowledge of Canva, Adobe applications, and social media platforms for the development and distribution of departmental communications and promotional materials

• Experience working in a college or university environment.
• Experience providing administrative support in counseling, accessibility/disability services, student affairs, or a related student support environment.
• Experience handling confidential or sensitive records and information.
• Experience with electronic records, scheduling systems, databases, and standard office software.

• Knowledge of modern office practices and…