Orientation Specialist; Cochran Campus

Orientation Specialist (Cochran Campus)

Location:

MGA Cochran.

Employment Type:

Full‑Time Regular.

This position is responsible for assisting with planning and execution of Admission related events, including campus tours and new student orientation programs at Middle Georgia State University. This position will have administrative ownership of applications within the CRM. This position supports the efforts of new student enrollment through the Office of Admissions.

• Planning and execution of campus tours.
• Planning and execution of orientation programs for new undergraduate students entering the University.
• Develop, implement and maintain virtual tour and virtual orientation platforms.
• Develop, analyze, and distribute reports for Admission related events, including attendance, customer surveys, effectiveness, and enrollment yields.
• Collaborate with academic departments and other university offices to coordinate representation at Admission related events.

• Import prospective student data files into the CRM.
• Create, execute, and maintain automated communication plans for prospective students.
• Create customized enrollment reports and dashboards for delivering actionable analytics.
• Troubleshoot error reports and recommend adjustments to processes, ensuring consistent and accurate data.
• Provide CRM training to new staff members, as needed.

• High school diploma/GED and two years of event management, or a combination of education and directly related experience.

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
• Ability to earn Salesforce Administrator Certification.
• Ability to work in a dynamic fast‑paced environment.
• Ability to work with minimum supervision.
• Excellent written and verbal communication skills.
• Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.

• Previous customer service experience.
• Technical aptitude and experience with databases and information systems.

• Knowledge and skill in the use of the Banner database, imaging system, and CRM system.
• Knowledge in strategic planning and implementation.

• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Experience in administration or maintenance of CRM systems.
• Experience in writing communications for marketing.
• Higher education experience a plus.

• Knowledge of Middle Georgia State University admissions requirements.
• Skill in the operation of computers and job‑related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Skill in event planning.

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of the University community. Equal opportunity and decisions based on merit are fundamental values. Pursuant to Board of Regents Policy Section 6.6, federal and state laws and regulations, and our vision, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating employment eligibility with MGA, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check.