Auto Damage Receptionist​/Dispatcher

Location

Hybrid Status Any GEICO Regional Office

Monday – Friday, 11:00 AM – 7:30 PM EST

Auto Damage

Auto Damage Receptionist/Dispatcher

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

As an Auto Damage Receptionist/Dispatcher, you will serve as a critical coordinator between customers, adjusters, and third-party vendors. Under direct supervision, you will manage the logistics of vehicle inspections and towing, ensuring that damaged vehicles are moved efficiently through the claims process. This role requires a balance of high-volume communication, technical data entry, and proactive problem-solving to maintain GEICO’s commitment to customer satisfaction.

This is a vital role for an organized, self‑motivated individual who enjoys high‑speed coordination. You will be the "engine" that keeps the auto damage claims process moving, directly impacting the speed and quality of the service our customers receive during a stressful time.

GEICO is an equal opportunity employer.

Strong customer service and inbound/outbound calling experience is preferred. Insurance experience is preferred.

• Scheduling & Dispatching
• Coordinate Inspections:
  Assign claims to Physical Damage Adjusters or pre‑approved third‑party vendors based on geographical area.
• Manage Towing Logistics:
  Call policyholders, claimants, tow yards, and repair facilities to coordinate the movement of vehicles for virtual or field inspections.
• Resource Management:
  Review and update ATLAS profiles and Contact Manager to ensure shop data (zip codes, appointment times, holiday schedules) is accurate.
• Customer Service & Communication
• Engagement:
  Handle high‑volume inbound and outbound calls with internal and external stakeholders.
• Advocacy:
  Speak with customers in an empathetic and professional manner that builds brand loyalty and expedites the claim process.
• Data Collection:
  Proactively collect all necessary information required to expedite tows and inspections.
• Digital Workflow & Administration
• Photo Management:
  Receive, download, and upload vehicle photos from customers into the CCC One Platform.
• File Maintenance:
  Monitor and update multiple reports, working pending files through to closure.
• System Entry:
  Manually key completed work and close estimate/supplement pendings when not automated by the system.
• Third‑Party Liaison:
  Intake and assign requests for third‑party vendors (NICO, Blu Car, Guard, etc.), creating CCC assignments and following up to ensure service expectations are met.

• Experience:
  
  Previous experience with Atlas and CCC One platforms is highly preferred.
• Digital Proficiency:
  Ability to learn and apply large amounts of technical and procedural information quickly.
• Equipment:
  Must be comfortable performing duties at a stationary workstation for the duration of the shift.

• Multitasking:
  Proven ability to manage multiple priorities in an ever‑changing, fast‑paced environment.
• Communication:
  Strong verbal and written communication skills; must be able to speak clearly and professionally over the phone.
• Problem Solving:
  Solid decision‑making and troubleshooting skills to resolve logistical hurdles.
• Collaboration:
  
  Ability to work both independently and as a supportive member of the Auto Damage team.

• Adherence to the GEICO Code of Conduct, company policies, and operating principles.
• Consistent attendance at the designated business location to facilitate team interaction.
• Ability to perform essential functions including seeing, hearing, typing, and speaking (with or without accommodation).

GEICO is an…