Inbound Sales Representative

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest‑growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

We’re a collaborative, high‑quality team of dog‑lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market.

We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

As we continue to scale and refine our sales org at Barkbus, we’re moving from being chaotic generalists to world‑class specialists. We're restructuring our sales functions to build more focused, high‑performing teams—and that starts with hiring amazing people who want to be part of something intentional, impactful, and fun.

We’re looking for high‑energy, dog‑loving team members who want to help us build a more structured and scalable sales experience—for our clients and our team. Whether you love jumping on calls, firing off texts, or making sure calendars are packed to perfection, there's a spot for you here.

Explore the roles we're currently hiring for below. We'll review your application and match you with the position that best fits your skills and experience.

Quick

Note:

While this posting covers multiple roles, rest assured that you will only be hired for one. You won’t be responsible for all of the duties listed below. Our goal is to provide full visibility into all open positions on the inbound sales team so we can match you with the role where you’ll thrive the most.

As an Inbound Phone Sales Representative, you will be the first point of contact for customers calling in to book grooming appointments. Your role is to provide exceptional customer service, swiftly handle inquiries, and secure bookings with efficiency and accuracy. Success in this role is measured by your ability to answer calls promptly and convert inquiries into confirmed appointments. You will book appointments for both new leads and existing customers.

• Answer incoming calls and provide top‑tier customer service.
• Efficiently schedule and confirm grooming appointments.
• Maintain a high answer rate and optimize call conversion.
• Document customer information accurately in the CRM system.

As an Inbound Text Sales Representative, you will manage customer inquiries via text, ensuring swift and accurate responses while securing appointments. You will engage potential customers, address their questions, and guide them toward booking an appointment. Your primary focus is to convert all leads into customers by booking them their first appointment. This will be done via text messaging but may require phone calls if that is the customer’s preferred method of communication.

• Respond to inbound text messages from leads and convert them into customers.
• Efficiently gather customer details and provide booking recommendations.
• Objection handle and overcome any resistance to book an appointment with professionalism and grace.
• Optimize response times to enhance customer engagement.
• Maintain accuracy and clarity in text‑based communication.

In this role, you will support our AI‑driven booking assistant, Astro, stepping in to assist when human intervention is required. Your goal is to enhance the AI’s efficiency while ensuring…