Customer Service Representative

Benefits

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long‑term career
• Take Part in a Hands‑on Working Culture – Unique culture of active engagement and problem‑solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in‑person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

• Provide platinum customer service by interacting with internal and external customers.
• Respond to various modes of communication to effectively provide customer service.
• Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
• Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move and cancel appointments.
• Call customers for follow‑up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements.
• Ability to manage and activate a range of cards from inventory.
• Educate participants to ensure knowledge of WIC program guidelines.
• Cooperate with others to accomplish goals; works with employees within and across departments.
• Participate in outreach and other duties as assigned.
• Adhere to HIPAA regulations as established by policies on privacy and security requirements.
• Perform additional professional duties as assigned.

This full‑time Customer Service Representative position supports WIC clients at the Macon‑Bibb County Health Department in Macon, GA.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check. Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR.gov.

All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long‑term care, and life insurance.

Part‑time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.