Customer Service Representative – NCHD WIC Program; Macon, GA

Pay Grade: F

Customer Service Representative with the North Central Health District’s WIC program at the Macon-Bibb County Health Department in Macon, GA.

This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in‑person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

• Provide platinum customer service by interacting with internal and external customers.
• Respond to various modes of communication to effectively provide customer service.
• Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
• Use office equipment such as scanners, multiple computer monitors, webcams, and headsets.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move, and cancel appointments.
• Call customers for follow‑up appointments, appointment reminders, missed appointments, and enrollment of new participants based on program eligibility requirements.
• Activate benefit cards from inventory.
• Educate participants to ensure knowledge of WIC program guidelines.
• Collaborate with others to accomplish goals; work with employees within and across departments.
• Participate in outreach and other duties as assigned.
• Adhere to HIPAA regulations regarding privacy and security requirements.
• Perform additional professional duties as assigned.

• High school diploma or GED.
• One (1) year of experience communicating information in a customer service setting.

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

DPH is committed to providing access and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR.gov.

DPH is an Equal Opportunity Employer.

In addition to a competitive salary, we offer a generous benefits package that includes flexible schedule, training opportunities, health insurance, employee retirement plan (ERS/GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long‑term care, and life insurance.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.