Customer Service Representative

Auto Customer Representative

We are looking for an experienced Auto Customer Representative to provide insurance quotes, advise customers on coverage options, and convert quotes into new policies.

• Manage incoming calls and engage potential customers to provide a positive and personalized sales experience.
• Identify potential customer needs and recommend coverage solutions.
• Stay informed about our products and identify cross‑selling opportunities.
• Provide potential customers with peace of mind by helping them choose the right coverage for the best protection.

• Base Salary: $17.81 per hour / $35,875.00 annually
• Differentials: +10% for evening shifts; +20% for weekends.
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Workplace Flexibility: Complete in‑office training, then opportunity to work 80% on‑site and 20% off‑site. GEICO Flex, additional weeks annually to work off‑site.
• Office
  
  Location:
  
  4295 Ocmulgee East Boulevard Macon, GA 31295

• Experience providing outstanding customer service by fostering trust and growing customer satisfaction.
• Effective communicator with strong listening skills and empathy.
• Ability to work and grow in a fast‑paced, high‑volume call center environment.
• Willingness to learn new skills and adjust to changes quickly.
• Open to feedback to support performance and development.
• Solid computer and multi‑tasking skills.
• License: Active Personal Lines or Property & Casualty license (training and exam fees provided).
• Education: High School Diploma or GED required;
  College degree preferred.
• Excellent communication skills with ability to build rapport quickly.
• Adaptable, detail‑oriented, and able to prioritize and multitask across platforms.
• Experienced in high‑volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.