Lead HR Specialist

Duties

Leads a team of Account Managers providing technical support and customer service to Federal agency customers.

Coaches team members on project issues, work methods, procedures, problem solving, and customer support strategies.

Assigns project work, establishes milestones, monitors progress, removes barriers, and reviews deliverables.

Manages reimbursable HR projects involving staffing systems, customer implementation, training, and system enhancements.

Provides customer service delivery support, training, communications, and issue resolution for staffing system customers.

Gathers customer requirements and supports functional enhancements, implementation services, and future system improvements.

Advises on recruitment, staffing, HR policy, HR information systems, change management, and business process changes.