WIC Customer Service Representative Job Macon area,Georgia USA,Customer Service/HelpDesk

Position: WIC Customer Service Representative 2

We are Accepting Applications for the Following Position:

WIC Customer Service Representative 2 (10464)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit

POSTING DATE 09/14/2026 Final date to receive applications 09/28/2026 EXCEPTIONAL BENEFITS INCLUDE:

13 Paid Holidays
3 Weeks Annual Leave
3 Weeks Sick Leave
Flexible Schedules within our core working hours of M-F 8:15am-5pm
Pension Plan
Employer 401K Match
Payroll Deductible Health Benefits
Payroll Deductible Flex Benefits
Flexible Spending Accounts
Worksite Wellness
Diverse Workforce
Opportunities for Growth
Hybrid teleworking optionfor
eligiblepositions after probation

LOCATION:

North Health Center DIVISION/DEPARTMENT:
Community Health/ MCH SALARY INFORMATION: $ 38,433.04 Annually / Pay Grade G / Job Code GST
121

Under the supervision of the WIC Office Supervisor, performs advanced clerical and customer service duties requiring independent judgment in support of WIC program operations. Provides professional and courteous service to WIC clients, conducts client intake and eligibility-related activities, schedules appointments, maintains accurate records, supports clinic flow, and ensures compliance with established WIC policies and procedures.

Assists the WIC Office Supervisor with daily clinic operations, staff support, training, reporting, and workflow coordination. Serves as a resource to clients and staff while maintaining confidentiality, accuracy, professionalism, and a high standard of customer service.

Essential Duties and Responsibilities

Greets and assists WIC clients and visitors in a professional, courteous, and respectful manner.

Provides accurate information regarding WIC services, clinic hours, appointments, eligibility processes, and program requirements.

Receives, screens, and directs telephone calls and responds to client questions and requests.

Returns voicemail messages within established program standards.

Directs clients appropriately to support efficient clinic flow.

Explains WIC program information, client rights and responsibilities, voucher use, grocery vendor procedures, and dual participation requirements.

Refers clients to other appropriate services available through the health center or community resources.

Communicates with clients through telephone, written correspondence, electronic systems, and in-person interactions.

Maintains professionalism and composure when assisting clients who may be frustrated, confused, or experiencing barriers to accessing services.

WIC Intake and Documentation

Conducts WIC intake activities using applicable WIC and eligibility systems, including GA Gateway, GIMMS, GRITS, GWIS, and related systems.

Reviews required client documentation, including identification, residency, and income verification.

Scans and maintains required documentation in applicable electronic systems.

Provides and explains Rights and Responsibilities documentation and obtains required client acknowledgment.

Updates client information and imports applicable information from GA Gateway into the appropriate front-end system.

Documents client interactions and clinic activities using required forms and databases.

Processes customer portal notifications and completes intake activities within established processing standards.

Contacts clients regarding eligibility status and other required follow-up activities.

Follows established procedures for WIC transfers and other client transactions.

Appointments, Vouchers, and Clinic Operations

Schedules for WIC appointments and follow-up appointments in accordance with program requirements.

Issues vouchers and schedules subsequent appointments for nutrition education.

Prints vouchers upon client request and accurately document authorized overrides.

Maintains security and accountability of voucher paper, printed vouchers, client information, and computer systems.

Receives and distributes incoming correspondence.

Monitors clinic workflow and communicates operational issues to the WIC Office Supervisor.

Helps maintain an orderly, organized, and professional work environment.

Contacts clients identified on applicable…