Resident Concierge

Job Description

Arcan Capital is committed to delivering exceptional living experiences for our residents. As a Resident Concierge, you will be the welcoming face and voice of our community — the first point of contact for prospective residents, current residents, guests, and vendors alike. This role blends hospitality, leasing support, and administrative coordination, making it ideal for someone who is personable, detail-oriented, and passionate about delivering outstanding customer service.

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our continued success, playing a key role in enhancing the resident experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

As the Resident Concierge, you will serve as the first point of contact at the front desk/office, providing a warm, professional welcome to prospective residents, current residents, guests, and vendors. You will guide prospects through the leasing process, support the leasing team with applications and move-ins, and help ensure the community runs smoothly day to day. Your professionalism, attention to detail, and genuine hospitality will be essential to creating a positive first and lasting impression of the community.

• Serve as the first point of contact at the front desk/office, providing a warm, professional welcome to residents, guests, and vendors.
• Greet and tour prospective residents through the community, model units, and amenities, highlighting features and benefits.
• Answer phone, email, and walk-in inquiries promptly and professionally.
• Process rental applications, run background/credit checks, and prepare lease agreements.
• Follow up with prospects and leads to convert interest into signed leases.
• Maintain accurate records of traffic, leasing activity, and availability in the property management system.
• Assist with move-in coordination, including paperwork, orientation, and welcome packets.
• Handle resident concerns or complaints with professionalism, escalating as needed.
• Report maintenance or safety issues promptly and follow established safety procedures.

• Strong work ethic, reliability, and effective time management.
• Detail-oriented with a proactive, quality-driven mindset.
• Excellent verbal and written communication and interpersonal skills.
• Comfortable with sales and customer-service conversations, including converting leads into leases.
• Flexible and adaptable in a dynamic, fast-paced environment.
• Comfortable working with diverse individuals and open to a flexible schedule, including weekends and holidays.
• Proficiency with property management software, or the ability to learn new systems quickly.

• High school diploma or equivalent required.
• 1–3 years of experience in customer service, hospitality, front desk, or leasing; apartment industry experience preferred.
• Experience with property management systems (e.g., Yardi, Real Page, Entrata) is a plus.

• Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.
• Opportunities for growth—We invest in our team members and offer career development opportunities.
• Competitive compensation & benefits, including medical, dental, vision, two weeks…