Technical Services Associate

Job Summary

Provides access to materials that are critical to the teaching, learning, and research mission of the university. Responsible for the day-to-day processing of digital and physical material requests. Provides access and technical services support to GT library patrons, including cataloging, acquisitions, course reserves, and resource sharing. Individual responsibilities will vary. This position will interact on a regular basis with faculty, students, staff, unit management, vendors.

This position typically will advise and counsel faculty, students, unit staff.

• Provide a wide array of access and technical services for the Library.
• Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.
• Perform other related duties as assigned.
• Process physical items into collection; copy catalog library material of various formats following existing national standards and local practices; update library metadata such as bibliographic, item, and holding records in the integrated library system.
• Receive and process serial issues; receive, check-in, and reconcile materials received against purchasing records; input invoices.
• Manage Course Reserve requests for various formats from faculty; review titles on Reserve at semester end to determine appropriate removals; maintain compliance with copyright regulations and licensing agreements.
• Process interlibrary lending and borrowing requests using advanced resource sharing techniques.
• Search and download articles from library online databases for document delivery; maintain compliance with copyright regulations and licensing agreements.
• Answer questions/resolve issues from library patrons; use a variety of library-specific software programs to process requests, switching between multiple systems.
• Participate in a variety of library projects and initiatives.

• Educational Requirements:
  
  Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience.
• Required Experience:
  
  Two to four job related experience.

• Preferred Educational
  
  Qualifications:
  
  Bachelor’s Degree.
• Preferred Experience:
  
  Four to five years job related experience.

Specialized skills required: Knowledge of library principles, practices, and terminology; ability to search library bibliographic databases and interpret findings; intermediate knowledge of office related computer applications; ability to work independently, collaboratively and in teams within the Library; maintain professional customer relations; strong written and verbal communication skills; maintain concentration on detailed information over an extended period of time; ability to effectively switch tasks;

and, the capability to independently learn new technologies and their applications in libraries.

Specialized skills preferred: Working knowledge of OCLC interfaces and software; experience using Alma/Primo; familiarity with ILL and circulation workflows, policies and procedures; and library experience working in technical services.

Knowledge: Familiarity with relevant accessibility standards and various file formats including Adobe PDF, Microsoft Word, and other publishing formats. Advanced computer skills which may include screen reading software (JAWS), Optical Character Recognition (ABBY Fine Reader), or software programming experience using a database. Experience with PC and Mac operating systems. Experience volunteering or working in the disability community.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or…