Teacher - CTAE Call Center​/Customer Service

Teacher - CTAE Call Center/Customer Service

Bibb County Public Schools Robert J. Williams Complex - Macon, Georgia

Job : 5740642

Final date to receive applications: Posted until filled

Posted: May 25, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

JOB SUMMARY

Under direction of the school’s principal, plans and provides for appropriate learning experiences for students. Provides an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of individuals to ensure achievement and performance for every child. We are looking for a dynamic call center/customer service instructor, who has excellent knowledge of call center/customer service procedures and expertise in quality assurance.

In this role, you'll be responsible for exposing students to the roles of call center/customer service agents to include managing a training budget, and the importance of meeting the productivity goals of the company that employs them.

DISTINGUISHING CHARACTERISTICS

This job has no supervisory responsibilities.

I. Teacher Duties and Responsibilities

A. Follows professional practices consistent with school and system policies in working with students, students’ record, parents, and colleagues.

• Interacts in a professional manner with students and parents.
• Is available to students and parents for conferences according to system policies.
• Facilitates home-school communication by such means as holding conferences, telephoning, and sending written communications.
• Maintains confidentiality of students and students’ records.
• Works cooperatively with school administrators, special support personnel, colleagues, and parents.

B. Complies with school, system, and state administrative regulations and board of education policies.

• Conducts assigned classes at the times scheduled.
• Enforces regulations concerning student conduct and discipline.
• Is punctual.
• Provides adequate information, plans, and materials for substitute teacher.
• Maintains accurate, complete, and appropriate records and files, report promptly.
• Attends and participates in faculty meetings and other assigned meetings and activities according to school policy.
• Complies with conditions as stated in contract.

C. Demonstrates professional practices in teaching.

• Models correct use of language, oral and written.
• Demonstrates accurate and up-to-date knowledge of content.
• Develops call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos, including:
• Procedures and policies regarding sales techniques and appropriate agent conduct.
• Daily operations of call center employees.
• Creating and managing a training budget.
• Productivity and maintaining high levels of customer satisfaction.
• Makes industry connections to promote service learning, cooperative education, and work-based learning opportunities for the students, including utilizing advisory committees for regular input.
• Incorporates the Career Technical Student Organization (CTSO) DECA to assist students in developing attitudes and skills in citizenship, leadership, and human relations which will contribute to their personal and occupational success.
• Maintains lesson plans as required by school policy.
• Assigns reasonable tasks and homework to students.

D. Acts in a professional manner and assumes responsibility for the total school program, its safety and good order.

• Takes precautions to protect records, equipment, materials, and facilities.
• Assumes responsibility for supervising students in out-of-class settings.

• Bachelor's degree in Marketing, Business, or Insurance from an accredited college/university required;
  Master’s degree preferred.
• A minimum of 3 years of work experience in the customer service/call center field.

• Knowledge of GPS curriculum, techniques for integrating curriculum, Bibb County BOE policies, and effective instructional practices.
• Understanding of the teaching/learning process.
• Ability to provide instruction that reflects multiple perspectives and multicultural education.
• Ability to infuse technology into curriculum.
• Ability to work effectively…