DCS Advanced Field Service Engineer Macon, GA

KEY RESPONSIBILITIES

• Periodic communication with customers regarding technical and administrative DCS issues.
• Provide customer support on Honeywell Control Systems and serve as customer contact for service‑related issues/inquiries.
• Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.
• Upgrade TPN and Experion software from one software release to another on the live control system without interrupting the customer’s industrial process.
• Migrate legacy Honeywell control systems to Honeywell’s new technology offering.
• Develop the skills and talents of other engineers through guidance and on‑the‑job supervision.
• Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.
• Assist Sales during sales pursuits.
• Be the face of Honeywell to end‑users and competitors.
• Learn end‑to‑end product/solution development and delivery/execution of Honeywell products and solutions.
• Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
• Actively interface with customers at all levels; ensure customer satisfaction through oral and written communication.
• Publish reporting to customers, including service reports and monthly performance reports.
• Provide occasional vacation coverage and 7×24 emergency support to customers and other Field Service Engineers.

• 5+ years of related Field Service Engineering work experience.
• Valid driver’s license.
• Ability to travel >50% of the time.
• Experience with Honeywell DCS and networks:
  Experion PKS hardware and software, in addition to TDC2/3000.

• A strong commitment to safety and a safe working environment.
• Self‑motivated, able to meet deadlines and work under pressure, independently and as part of a team.
• Effective communication (verbal and written) and interpersonal skills, with proven ability to interact professionally with peers and customers.
• Positive attitude focused on meeting and exceeding Honeywell’s and customers’ expectations.
• Knowledge and skills with servers/PCs and IP networking technologies (switch, router, firewall, etc.).
• Fundamental knowledge of third‑party technologies and software.
• Project management experience (budget control, schedules, resource allocation, reporting).
• Previous technical field service and customer service experience.
• Good written and oral communication, and presentation skills.

In addition to a performance‑driven salary, Honeywell employees are eligible for a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; employee assistance program; educational assistance; parental leave; paid time off (vacation, personal, sick, and parental leave); and 12 paid holidays.

Honeywell is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.