Front of House Manager

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*
* Job Title:

** Front of House Manager##
** Department:
** Grand Opera House##
** College/Division:
** General University
** Primary Job Posting

Location:

** Macon, GA 31207
** Additional Job Posting Locations:***(Other locations that this position could be based)*##
** Job Details:
** The Front of House Manager serves as a key shift lead for all front-of house operations across The Grand Opera House, The Capitol Theatre, and Mercer Music s role provides on-site leadership during events, supports multiple front-of-house functions, and ensures consistent guest experience standards across venues. The Front of House Manager also supports light organizational projects during low event weeks and oversees performance-related merchandise sales operations.
** Responsibilities /*
* ** Duties:
**** Front of House Leadership & Event Operations:*
* • Act as a shift lead for front-of-house operations during performances, rentals, and special events.
• Supervise and support house management, box office, bartending, ushering, and security functions as needed.
• Step into house manager, box office, or bartender roles when necessary to ensure smooth event execution.
• Serve as a point of escalation for front-of-house issues during assigned shifts.
** Merchandise Sales:*
* • Lead and manage performance-related merchandise sales programs across venues, excluding the Capricorn gift shop.
• Coordinate merchandise setup, staffing, sales tracking, and breakdown for events.
• Ensure accurate cash handling and reporting for merchandise sales.
** Operational Support & Organization:*
* • Assist with light organizational tasks related to front-of-house storage, supplies, and equipment.
• Complete organizational projects during low-event weeks as prioritized by the Director of Operations.
• Help maintain front-of house readiness and presentation standards across venues.
*
* Qualifications:

** A high school diploma/GED and three years of relevant experience, which must include customer service experience and some experience with customer point-of-sale systems, are required. Candidates with prior experience working in a performing arts, entertainment, or live events environment and/or current CPR/First Aid certification are highly desirable.

Candidates must have a valid driver's license.
** Knowledge/Skills/Abilities:
*** Basic computer proficiency, including the ability to use email and create or edit Word documents.
* Willingness to work across all arts venues, including The Grand, The Capitol Theatre, and Mercer Music at Capricorn.
* Ability to travel reliably between arts venues as needed.
* Ability to work a flexible schedule, including evenings and weekends, based on event needs.
* Strong communication, organizational, and problem-solving skills.
** Background Check Contingencies:
*** Criminal Background Check required
** Required Document Attachments:
*** Resume* List of references with contact information
** About Mercer University
** Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service.

At Mercer, we believe in the power of relationships and the importance of in-person…