Deposit Operations Specialist

Key Responsibilities

• Wire Transfer Processing & Execution
  • Transaction Execution:
    Process and clear incoming and outgoing domestic and international wire transfers accurately and efficiently through Fedwire or associated payment networks.
  • Deadline Management:
    Monitor wire queues continuously to ensure all time-sensitive transactions are completed within established Federal Reserve and internal cutoff times.
  • Fee Reconciliation:
    Verify, balance, and post daily wire transfer transactions to the core banking platform, ensuring appropriate service fees are assessed and general ledger accounts reconcile perfectly.
• Risk Mitigation & Fraud Prevention
  • Dual Control Adherence:
    Strictly enforce dual control and segregation of duties protocols for all high-risk or high-dollar wire originations.
  • Out-of-Band Verification:
    Conduct mandatory out-of-band call-backs and validation procedures for payment instruction changes or suspicious requests to prevent Business Email Compromise (BEC) and wire fraud.
  • Account Validation:
    Utilize advanced fraud detection tools and account validation services to review and flag inconsistent beneficiary details prior to transmission.
• Client Support & Branch Collaboration
  • Technical Troubleshooting:
    Provide expert operational support to branch personnel and corporate clients utilizing online cash management and corporate wire portals.
  • Inquiry Resolution:
    Research and resolve complex wire tracer requests, recall notices, adjustments, and electronic payment disputes in a professional, timely manner.
  • Internal
    
    Education:
    
    Assist in educating retail frontline staff on wire security protocols, proper documentation requirements, and common social engineering scams.
• Compliance, Audit & Documentation
  • Regulatory Compliance:
    Ensure all wire activities comply fully with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC) regulations, and Regulation
    
    E.
  • Audit Readiness:
    Maintain clean, detailed electronic logs of all wire confirmations, out-of-band verifications, and approvals for immediate access during internal control or regulatory audits.
  • Confidentiality:
    Protect the extreme confidentiality of high-value client transaction data, account numbers, and secure wire network credentials.

• Minimum Requirement:
  High school diploma or equivalent required (Associate or Bachelor's degree in Business or Finance a plus).
• Experience Standard:
  Minimum of 2 years of banking operations experience, with explicit experience in wire transfer processing, payment rails, or high-volume electronic cash management operations.

• Core Systems:
  Experience operating within Fed Line, Jack Henry Products, or similar core banking and payment processing platforms is highly preferred.
• Software
  
  Competency:
  
  Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Core Capabilities:
  Exceptional attention to detail, strong mathematical and analytical problem-solving skills, and the ability to work under strict time constraints.
• Communication Style:
  Clear, professional verbal and written communication skills suitable for conducting sensitive verification calls with commercial clients.

• Environment:
  Fast-paced banking/corporate office environment with standard office temperatures, moderate noise from office machinery, and a high-focus atmosphere driven by processing deadlines.
• Physical Demands:
  Ability to sit or stand at a computer workstation for extended periods, perform repetitive data entry, and safely lift or move office supplies weighing up to 25 pounds.