Patient Service Rep

Requirements Must have

• High school diploma or equivalent required
• Associates degree in healthcare administration, Business Administration, or a related field preferred
• Previous experience in healthcare, insurance, medical billing, or patient services preferred
• Knowledge of respiratory therapy or DME services is preferred
• Level I:
  One year of work-related experience required
• Level II:
  One year of work-related experience plus two years of exact job experience required
• Lead Level: One year of work-related experience plus four years of exact job experience required
• Familiarity with Medicare, Medicaid, and commercial insurance processes preferred
• Strict adherence to HIPAA regulations and patient confidentiality required
• Ability to sit for long durations and perform physical tasks such as bending, stretching, and lifting 5-10 pounds as needed

• Provide exceptional customer service by answering phone calls and ensuring patient needs are met efficiently
• Handle various call types including tank requests, ETA inquiries, pick-up requests, location assistance, order status, and pricing questions
• Document call interactions according to standard operating procedures
• Respond to inquiries about products, services, and general company information
• Verify insurance carriers within the database
• Resolve customer complaints using effective problem-solving techniques
• Maintain an up-to-date knowledge of current products and services
• Comply with HIPAA guidelines to maintain patient confidentiality
• Process payments, orders, and returns in Level 2
• Troubleshoot equipment issues and provide advanced care solutions in Level 2
• Mentor and train Level 1 representatives in advanced topics as a Lead Representative
• Prepare reports for leadership and assist with departmental standards and initiatives as a Lead Representative

We are a dedicated healthcare organization committed to providing exceptional patient care through our customer service team. In this role, you will work in a high-volume call center environment where you will contribute to our mission of quality support and compassion. We offer flexible scheduling options to accommodate operational needs, opportunities for professional growth, and a collaborative work culture. Join our team and be a key player in enhancing the patient experience.