Team Leader, Pre-Registration

Under the direction of the Pre-Registration Supervisor, this position plans, develops and directs the pre-registration activities of all the units under the Clinical Services umbrella, providing leadership and direction in the training, development, analysis and evaluation of Information Systems. Provides direct support and expert assistance to all customers in the implementation and use of pre-registration applications. Facilitates “go-live” and “upgrade” processes.

Maintains open communication and is available to component organizations and practitioner sites for consultation. Works closely with Physician Offices and Front-Line Clinical Managers to ensure pre-registration process is offered in an effective and efficient manner.

High School Diploma - Preferred

1-2 Years Medical Insurance knowledge - Required

1-2 Years Supervisory experience - Required

None Required

• Ensures ongoing modifications and changes needed to support departmental functions related to scheduling. Utilizes appropriate resources within the institution, division and department to provide consultation education, technical or informational services as needed to self, staff and other personnel. Ensures reports and data is consistent with customer requirements and is current and accurate. Resolves technical and personal issues timely. Promotes cooperation and team work.
  
  Monitors co-workers activity to ensure production standards are met daily.
• Provides instruction/teaching when needed.
• Collaborates with the department Managers and Physician Relations in developing strategies. In conjunction with IS, customizes dictionaries, establishes appropriate security level access by job function. Ensures all staff are trained and developed in all aspects of operations to optimize operational efficiency and effectiveness. Reviews and approves/denies all co-worker PTO requests. Maintains adequate staffing levels in all areas. Maintains open communication with co-workers regarding call-ins.
• Reviews quality and quantity activity using available reporting tools. Initiates appropriate co-worker counseling and re-training when necessary. Provides ongoing technical training.

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