Clinic​/Practice Assistant, Rheumatology

Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full-Time, 40 Hours | Monday-Friday, 8:30 AM-5:00 PM | Free Parking

Are you an experienced medical office professional who thrives in a patient-facing role? Join our outpatient Rheumatology team at Newton-Wellesley Hospital and become part of a collaborative practice where your organization, communication skills, and customer service make a meaningful impact every day.

About the Practice
Our Rheumatology team includes five providers delivering comprehensive inpatient, outpatient, and emergency consultative care for patients with rheumatic and autoimmune conditions. The practice provides advanced evaluation and treatment for a wide range of musculoskeletal and connective tissue disorders affecting the joints, muscles, bones, and soft tissues, including arthritis and other complex autoimmune diseases.

Why This Role Stands Out
As a Clinic/Practice Assistant, you will partner closely with one other front desk team member to support a busy outpatient specialty practice. This is a great opportunity for someone who enjoys building strong patient relationships, keeping operations running smoothly, and serving as a key point of contact for patients, providers, and care team members.

What You’ll Do

• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of medical office or front desk experience required.
• Epic experience strongly preferred.
• Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
• Certified Medical Administrative Assistant preferred.
• Strong communication, attention to detail, and commitment to excellent patient service.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we…