Patient Access Operations Coordinator Job Macon area,Georgia USA,Healthcare

Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
Educate and update staff on changes relevant to their roles, policies, and procedures.
Manage supplies by ordering within budget guidelines and departmental needs.
Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage.
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

Minimum

Job Requirements

Major Responsibilities

Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
Educate and update staff on changes relevant to their roles, policies, and procedures.
Manage supplies by ordering within budget guidelines and departmental needs.
Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage.
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

Minimum

Job Requirements

Education

Certification / Registration / License

Experience

Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).

Knowledge / Skills / Abilities

Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards. Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making.
Strong communication and interpersonal abilities,…