Hospitality Manager - Mercer Univ Dining Services

Hospitality Manager - Mercer Univ Dining Services

Requisition #: 652355

Location:

Macon, GA, 31207

The Hospitality Manager is responsible for creating a welcoming, engaging, and service-focused environment across campus dining operations. This role leads hospitality initiatives, supports daily front-of-house operations, develops team members, and helps foster a culture centered on exceptional customer service and student engagement.

The ideal candidate is an energetic and visible leader who thrives in a fast-paced environment, understands hospitality at its core, and is passionate about building meaningful relationships with students, faculty, staff, and guests.

• Promote a culture of hospitality, professionalism, and exceptional customer service throughout campus dining operations.
• Engage with students, faculty, staff, and guests to ensure a positive dining experience and address concerns in a timely and professional manner.
• Supervise, coach, and support front-line dining staff while assisting with hiring, onboarding, training, scheduling, and performance management.
• Lead by example through active floor presence and hands‑on support during peak service periods.
• Collaborate with culinary, marketing, and operations teams to ensure seamless service delivery and successful hospitality initiatives.
• Support student engagement efforts through themed events, campus programming, promotions, and relationship‑building opportunities.
• Monitor dining areas to ensure cleanliness, organization, presentation, and adherence to hospitality standards.
• Review customer feedback and operational trends to identify opportunities to improve service and increase satisfaction.
• Ensure compliance with food safety, sanitation, and university operational standards.
• Assist in achieving operational goals while maintaining a positive and service‑driven environment.

• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field preferred.
• 2–5 years of experience in hospitality, food service, hotel operations, campus dining, retail, or customer‑facing management.
• Strong interpersonal, communication, and conflict‑resolution skills.
• Demonstrated ability to lead teams in a fast‑paced environment.
• Passion for hospitality, customer service, and relationship‑building.
• Ability to work flexible schedules, including evenings and weekends as needed.
• Proficiency in Microsoft Office and familiarity with hospitality or dining systems preferred.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.