Hotel General Manager-Marriott

Position Summary

The General Manager is responsible for the overall leadership, operation, and financial performance of the hotel. This position oversees all departments and team members to ensure exceptional guest satisfaction, brand compliance, revenue growth, profitability, and employee engagement. The General Manager serves as the primary liaison between ownership, management company leadership, and Marriott International while fostering a culture of accountability, teamwork, and service excellence.

• Direct all hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Sales.
• Lead, coach, and develop department leaders and associates to achieve operational excellence.
• Create a positive work environment focused on guest satisfaction, associate engagement, and financial performance.
• Ensure all departments maintain Marriott brand standards and operational requirements.
• Conduct regular property inspections to ensure cleanliness, safety, and service standards are maintained.
• Monitor guest satisfaction scores and implement action plans to improve performance.

• Achieve or exceed budgeted revenue, profit, and guest satisfaction goals.
• Manage labor costs, operating expenses, and departmental budgets.
• Review daily, weekly, and monthly financial reports to identify opportunities and risks.
• Maximize RevPAR, ADR, occupancy, and total hotel revenue through strategic planning and execution.
• Ensure proper controls are in place to safeguard hotel assets and cash handling procedures.

• Partner with Sales and Revenue Management teams to drive market share and revenue growth.
• Participate in weekly revenue strategy meetings.
• Develop local business relationships and community partnerships to support hotel performance.
• Monitor competitive market conditions and implement strategies to improve hotel positioning.

• Maintain a guest-focused culture that delivers exceptional service and memorable experiences.
• Address guest concerns promptly and professionally.
• Monitor Marriott Guest Voice, GXP, and other guest feedback platforms to improve service delivery.
• Ensure all service recovery opportunities are handled effectively.

• Recruit, hire, train, and retain qualified team members.
• Conduct performance evaluations and provide ongoing coaching and development.
• Ensure compliance with all company policies, labor laws, and Marriott training requirements.
• Promote employee recognition and engagement programs.

• Ensure compliance with all Marriott brand standards, audits, and quality assurance requirements.
• Maintain satisfactory scores on Marriott inspections and guest satisfaction metrics.
• Oversee completion of all required Marriott training and certification programs.
• Ensure compliance with safety, security, and risk management procedures.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3-5 years hotel management experience required.
• Previous Marriott experience strongly preferred.
• Prior General Manager or Assistant General Manager experience preferred.
• Proven record of achieving financial, operational, and guest satisfaction goals.

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Marriott systems and programs preferred.
• Understanding of hotel financial statements, budgeting, and forecasting.
• Ability to analyze data and make strategic business decisions.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office Suite and hotel management systems.

• Ability to stand, walk, and move throughout the property for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work flexible schedules, including weekends, holidays, and evenings as business needs require.

Success in this role will be measured through:

• Guest Satisfaction (LTR/Guest Voice Scores)
• Revenue Growth and Market Share
• RevPAR, ADR, and Occupancy Performance
• EBITDA and Profitability Goals
• Marriott Brand Compliance Scores
• Employee Engagement and Retention
• Safety and Risk Management Compliance

• Competitive Salary
• Bonus Opportunity
• Health, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Marriott Travel Benefits
• Professional Development Opportunities

CUSAt is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Background check will be completed on all applicants