IT Help Desk Student Technician

#
** Application Instructions:
**** Active Student Employees:
** If you are a current Student Employee or have previously worked in a student position, you must apply from your existing
** Workday
* * account.
** Do not apply from the external careers website**. Log in to
** Workday
* * and type
** Find Jobs in the search**. Locate the position and click
** Apply**.
** External Applicants:
** Please upload your
** resume
* * on the
** Apply
* * screen. Your application will automatically populate your resume details, and you may verify and update data on the
** My Information
** page. IMPORTANT:
Please review the job posting and fully complete all sections of the application.
*** You will not be able to modify your application after you submit it*.
**** Job Family:
** Student Work Study
** Department:
** Information Technology
** Supervisor:
** Benjamin Smith
*
* Job Title:

** IT Help Desk Student Technician
*
* Job Description:

** Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community.

Apply now and be part of our tech-savvy team!
** Requirements:
*** Strong analytical and problem-solving skills
* Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
* Complete a in person panel interview
* Submission of a one-page resume upon request – Cover letter is not required
** Desirable

Qualifications:

*** Previous experience in providing technical support or IT help desk assistance
* Previous experience in a call center or customer service environment
* Familiarity with Windows, MacOS, Linux, Microsoft Office
* Enthusiasm for technology and staying up-to-date with industry trends
* Willingness to take initiative and propose innovative solutions
* Problem-solving skills and the ability to remain calm under pressure
* Ability to work collaboratively in a team environment
** Pay Rate: $10 per Hour
**** Scheduled

Hours:

** 16
*
* Start Date:

** 02/2/2026
** End Date:
** 05/1/2026

Student employees are vital to the success of Mercer University. At Mercer, we are dedicated to helping students find meaningful on-campus jobs and ensuring that students maximize the value of their employment experiences. We believe that having an on-campus job helps students become more involved with the Mercer University community, provides valuable work experience, helps build transferable skills, and habits that will benefit future career options.

Moreover, on-campus jobs provide financial rewards.

Important Note:

In adherence to the Immigration Control Act of 1986, all student employees must complete an Employment Eligibility Verification Form (I-9) and present documentation verifying citizenship or permanent residency. You will not be allowed to begin work until the I-9 form has been completed and properly certified. The required documents include either a valid US Passport, certificate of US citizenship, alien registration card with photograph OR two of the following documents: a state driver's license, validated student , original social security card, birth certificate.
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