Agtech Helpdesk Technician

Overview

San Lucar is a global company that is dedicated to bringing people a natural joy of life, great taste and healthy nutrition in a way it can be proud of. With a range of over 100 delicious fruits and vegetables, a focus on premium quality and its own resource efficient cultivation worldwide, San Lucar is the brand with the broadest top-quality assortment in the retail sector.

The portfolio also includes smoothies, juices, ice cream, flowers and plants, and olive oil. The company was founded in 1993 by Stephan Rötzer and is headquartered in Valencia (Spain). Today, San Lucar employs around 5,000 people and has an annual turnover of around 1 billion euros within the San Lucar Group. The products are cultivated and distributed in over 35 countries, including Germany, Austria, the Netherlands, Belgium, Spain, Italy, Sweden, Canada and the USA, as well as in Eastern Europe and regions in the Middle and Far East.

San Lucar operates worldwide with its own offices and farms. The philosophy “Taste in harmony with people and nature” forms the foundation for all actions of San Lucar as well as the basis for many social and sustainability projects.

Join Our Team as an AgTech Helpdesk Technician!

Behind every successful harvest, there’s smart technology making it possible—and that’s where you come in!

As an AgTech Helpdesk Technician, you will be the go‑to partner for our technical and field teams, ensuring that all technological solutions across our farms run smoothly, securely, and efficiently. Your mission? To support the correct functioning, use, and adoption of our agricultural management systems, with a special focus on master data and digital tools that drive daily farm operations.

In this role, you’ll help strengthen our digital foundation, improve operational continuity, and empower teams to work with reliable, high-quality information. If you're passionate about tech, problem‑solving, and bringing innovation to the field, this is your chance to make a real impact at the heart of our agricultural operations!

• Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro–Efemis, Power BI dashboards, and monitoring systems).
• Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑up.
• Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow‑up when needed.
• Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
• Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
• Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

Why become a San Lucarian?

• Feel comfortable leaving your suit behind! We don’t have a dress code
• You’ll find a dynamic and fast paced work environment with a lot of opportunities
• We are as colorful and diverse as our product range - we are more than 36 different nationalities & happy to add more diversity to our team
• Besides hard work, we also know how to celebrate when the moment comes - enjoy our Christmas party and after work events
• To hold our community together we regularly have the chance to participate in meetups & teambuilding activities
• We accompany every person not only during the OnBoaring but also in the future growth of our through trainings and career planning
• Our flexitime working system & home office policy support work life balance
• We care about our work environment so we can enjoy spacious offices as well as the cantine service at our roof top
• We offer competitive holiday and salary packages
• Enjoy further benefits like discounts on entertainment (movies, restaurants...), and further flexible retribution (ticket restaurant, kinder garden check, insurances, etc.)
• That’s just a few insights, apply and talk to us for more

We are happy to receive your application if we caught your interest! As diversity is part of our DNA, for sure it’s a crucial aspect regarding Talent Attraction. We respect equal opportunities and promote different mechanisms to totally…